KARINA VITE
Berlin,BE
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM softwares, handling high-volume inquiries, and maintaining positive customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Care Specialist
Convini Germany GmbH
04.2024 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Navigated multiple computer systems and applications to find information.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Store Manager
Gant Germany
12.2023 - 04.2024
- Support all the general manager operations, planning and development of the Store
- Train new team members on store operations and procedures
- Provide optimal customer service, making sure they are feeling a positive sales experience
- Constantly motivate the team being a role model
Floor Manager (Temporal)
Guess Germany
05.2023 - 11.2023
- Making sure that all process is running correctly at the shop floor
- Provide leadership to team members, including coaching to ensure a great guest experience
- Managed team of 13 employees to maintain smooth-running operations of shop floor.
Visual Merchandiser
Scotch and Soda
09.2021 - 05.2023
- Define and implement a creative visual merchandising strategy according to the brand standards
- Produce windows displays, sings, interior displays, floor plans and special offers displays
- Analyze the Key Performance Indicators of the store and survey with the results
- Report constantly to the Head Quarters in Amsterdam about the Visual Merchandising´s results
Sales Assistant
Desigual
07.2020 - 09.2021
- Anticipated customer needs, providing them with excellent customer service while upholding Desigual standards
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
IT Account Management
KIO NETWORKS
02.2016 - 06.2018
- Company Overview: (Mexico City)
- Acquire a thorough understanding of key customer needs and requirements
- Identify new necessities with existing and new customers by continuously proposing IT solutions that achieve their objectives
- Resolved any issue and problems faced by customers and deal with complaints that maintain the trust of them
- Ensure the correct products and service are delivered to the customers in a timely manner
- (Mexico City)
Working as a Volunteer
OLIO MEXICO
- Picked up the rest of the food from the 'all Inclusive Resorts' in Mexico and made sure to delivered it to the rural communities in the area
Education
International Affairs -
Universidad Nacional Autónoma De México (UNAM)
Mexico01.2017
High School -
Colegio de Ciencias y Humanidades (UNAM)
01.2012
Skills
- CRM- Sales Force and Super Office
- Payment processing
- Customer service excellence
- Problem resolution
- Documentation and reporting
- Event planning
Languages
Spanish
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
Hobbies
As a hobby, I enjoy planning events, both professional and privates. I got some experience organizing large- scale events in Germany, which so far have been cultural.
Timeline
Customer Care Specialist
Convini Germany GmbH
04.2024 - 04.2025
Assistant Store Manager
Gant Germany
12.2023 - 04.2024
Floor Manager (Temporal)
Guess Germany
05.2023 - 11.2023
Visual Merchandiser
Scotch and Soda
09.2021 - 05.2023
Sales Assistant
Desigual
07.2020 - 09.2021
IT Account Management
KIO NETWORKS
02.2016 - 06.2018
High School -
Colegio de Ciencias y Humanidades (UNAM)
Working as a Volunteer
OLIO MEXICO
International Affairs -
Universidad Nacional Autónoma De México (UNAM)
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