Karisa Correa

Operations & Platform Specialist

• Successfully managed a portfolio of client accounts and a team of 11, serving as the primary point of contact for client inquiries, concerns, and escalations.
• Event Organization & Coordination
• Built and maintained strong relationships with clients, understanding their needs and objectives to drive account growth and revenue.
• Collaborated with internal teams to develop and implement account plans and strategies, ensuring client satisfaction and retention.
• Provided training and support to clients on the effective use of our products or services, including creating training materials and conducting virtual or in-person training sessions.
• Identified opportunities to upsell or cross-sell additional products or services to existing clients, contributing to revenue growth and business expansion.

• Project Manager & Host
• Mixing & Mastering

• Facilitated supervisory training for customer service representatives, Addressed customer concerns daily, Artist Management, Created a basic training manual and program for new client servicing representatives, Filed and monitored basic customer needs for a masterclasses & online workshops

• Handled daily client requests for brands, Collaborated with different teams to ensure that customer needs are met, Provided input in improving internal process

• Ideation & Creation of pitchers for prospect clients, Leading business pitches and accompanying the BD leads to meeting new clients, sharing feedback, ideas and lead next action steps to winning new business, Building & leveraging large communities of influencers for various brands, Managing top priority clients such as Idea, Surf-excel & Astral Pipes

• Artist Bookings & Servicing, Tour Management, Live Stream Coordination