Karla Carlyle
Summary
A dedicated professional with a strong understanding of service level agreements and exceptional multitasking capabilities. Demonstrates excellent telephone decorum and resilience in stressful situations. Known for being an exceptional communicator and a practised problem solver, adept at handling complaints efficiently. Proven track record in team leadership and relationship management, aiming to leverage these skills to drive organisational success.
Overview
7
7
years of professional experience
Work History
Operations administrator
Tokheim
Baldonnell, Dublin
12.2024 - Current
- Prioritised tasks effectively during high-pressure situations.
- Organised calendars to meet changing client, stakeholder and business priorities.
- Maintained clean and organised workspace for maximised productivity.
- Streamlined office systems by implementing efficient administrative procedures.
- Coordinated staff schedules for smooth operations.
- Coordinated administrative support to alleviate pressures on senior staff.
- Utilised advanced Excel skills to manage large databases ensuring efficiency in record keeping.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
Customer service agent
Circet
Dublin, Dublin
05.2021 - 09.2024
- Maintained high standards of professionalism whilst dealing with complex situations.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Conducted outbound calls, improved brand awareness among potential customers.
- Ensured smooth transactions with detailed record keeping.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Resolved technical issues to improve customer experience.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Developed relationships with clients for increased loyalty and retention.
- Created learning documents for training in new hires or for complex issues to be resolved.
- Provided 1:1 training with new hires providing them with all learning documentation completing their onboarding sessions and shadowed them on their calls providing continuous feedback to maintain the company's standards.
Sales associate
JD Sports
Dublin
07.2018 - 05.2021
- Identified potential upsell opportunities, enhancing overall profit margins.
- Ensured store cleanliness for a welcoming shopping environment.
- Resolved customer complaints promptly, improving customer retention rates.
- Boosted brand awareness for raising sales performance.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Facilitated smooth checkout process for enhanced customer satisfaction.
- Handled cash transactions accurately to avoid discrepancies.
- Managed inventory, minimising stock shortages or overages.
- Prepared daily sales reports for managerial review and feedback.
- Collaborated with team members to achieve monthly targets.
Education
Leaving Cert -
St. Pauls
DublinSkills
- Service level agreement understanding
- Multitasking capabilities
- Telephone decorum
- Resilience in stressful situations
- Exceptional communicator
- Practised problem solver
- Complaint handling
- Team Leadership
- Relationship Management
Timeline
Operations administrator
Tokheim
12.2024 - Current
Customer service agent
Circet
05.2021 - 09.2024
Sales associate
JD Sports
07.2018 - 05.2021
Leaving Cert -
St. Pauls
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