Karolien Baekelandt
2801
Summary
Committed Program Manager with several years of experience in managing client relationships, optimizing travel solutions and driving customer satisfaction. History in meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adaptive to new situations and attentive to detail.
Overview
20
20
years of professional experience
Work History
Program Manager Connect (Benelux & Global)
BCD Travel Belgium Nv
2018 - Current
Operational Account Manager
BCD Travel Belgium Nv
2015 - 2018
Client Relationship Manager/ Inside Account Manager
BCD Travel Belgium nv
2013 - 2015
Business Travel Agent
BCD Travel Belgium nv
06.2005 - 2013
Volunteer Reception and Ticketing
Figurentheater De Maan
2009 - 2011
Travel Agent ticketshop
Wirtz Reizen Antwerpen
06.2004 - 09.2005
Trainee; Assistant Copywriter & Administration
Travel Magazine
02.2004 - 06.2004
Education
Excel Basic + Advanced training – BCD Travel Academy - Rotterdam
04.2013
Amadeus Basic & Advanced Training – Amadeus Vilvoorde
07.2004
Graduaat: Beheer, Toerisme & Recreatie -
Katholieke Hogeschool Mechelen – Coloma
06.2004
IATA Foundation Course – Katholieke Hogeschool Mechelen
2004
ASO: Moderne Talen – Wetenschappen -
Sint Theresia College Kapelle Op Den Bos
2001
Skills
- Microsoft Office package
- Amadeus, AGM, Cytric, Concur
- Salesforce, Decisionsource
- Problem-Solving
- Project Management
- Process Improvement
- Customer Service
- Relationship Building
Languages
Dutch
French
English
German
Spanish
Timeline
Business Travel Agent
BCD Travel Belgium nv
06.2005 - 2013
Travel Agent ticketshop
Wirtz Reizen Antwerpen
06.2004 - 09.2005
Trainee; Assistant Copywriter & Administration
Travel Magazine
02.2004 - 06.2004
Program Manager Connect (Benelux & Global)
BCD Travel Belgium Nv
2018 - Current
Operational Account Manager
BCD Travel Belgium Nv
2015 - 2018
Client Relationship Manager/ Inside Account Manager
BCD Travel Belgium nv
2013 - 2015
Volunteer Reception and Ticketing
Figurentheater De Maan
2009 - 2011
Excel Basic + Advanced training – BCD Travel Academy - Rotterdam
Amadeus Basic & Advanced Training – Amadeus Vilvoorde
Graduaat: Beheer, Toerisme & Recreatie -
Katholieke Hogeschool Mechelen – Coloma
IATA Foundation Course – Katholieke Hogeschool Mechelen
ASO: Moderne Talen – Wetenschappen -
Sint Theresia College Kapelle Op Den Bos
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