Karolina Timinskaitė
Client Implementation Specialist at SEB
Vilnius
Summary
With expertise in Global Corporate Access (GCA), Corporate Access over SWIFT (CAoS), and Global Corporate Access over EBICS (GCAoE), I coordinate the implementation of global integration channels.
My role ensures businesses can seamlessly connect their payment and reporting solutions with banking services.
Specialties:
- Integration Leadership - Managing end-to-end onboarding of integration channels for corporate clients.
- Payment Initiation & Reporting - Advising on ISO 20022 XML & SWIFT MT standards, regulatory updates & reporting requirements.
- ERP & Service Agency Coordination - Supporting seamless banking integration with ERP providers.
- Sustainable Finance - Certified in Sustainability in the Financial Industry (Finanskompetens).
Passionate about technology, I also hold a Front-End Developer certification from Women Go Tech. This technical background enhances my ability to support digital transformation & automation in financial services.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Client Implementation Specialist
SEB
01.2024 - Current
- Leading & coordinating integration channel implementations, including Global Corporate Access (GCA), Corporate Access over SWIFT (CAoS), and Global Corporate Access over EBICS (GCAoE)
- Managing File Integration Service Provider implementations, ensuring smooth onboarding and connectivity
- Assisting corporate clients with ISO 20022 file validation, ensuring compliance with File Integration Channel requirements
- Providing expert advisory on payment formats, regulatory compliance, and global reporting standards
- Collaborating cross-functionally with internal teams, ERP providers, and service agencies to ensure successful implementations
Client Service Specialist - Digital Banking Services
SEB
03.2022 - 01.2024
- Supporting & Maintaining Integration Services - Ensuring the continuous operation of already integrated Global Corporate Access (GCA), Corporate Access over SWIFT (CAoS), Global Corporate Access over EBICS (GCAoE), and File Handling Services (FHS) solutions
- Supporting ISO20022 Payment Initiation & Reporting - Providing ongoing support and troubleshooting for ISO20022 payment initiation and reporting formats for clients
- Monitoring & Advising on Global Changes - Offering guidance and support to clients on global changes related to payment initiation and reporting, ensuring that their systems stay compliant with evolving financial regulations
- Client Support & Issue Resolution - Responding to client queries, resolving integration or format-related challenges, and ensuring efficient operation of their digital banking solutions
- Collaborating Across Teams - Coordinating with internal teams to address client needs and deliver proactive support for seamless banking operations
Senior Analyst
HCL Technologies
05.2021 - 03.2022
- Provided first-line IT support to employees across various departments, resolving technical issues via phone
- Diagnosed and troubleshot hardware, software, network, and account-related problems, escalating complex cases when necessary
- Managed user accounts, including password resets, or security-related queries in line with company policies
- Assisted with Microsoft 365 applications, VPN connectivity, and remote access to ensure employees could work efficiently from any location
- Logged, categorized, and prioritized incidents in the ServiceNow system, ensuring timely resolution and follow-ups
- Ensured IT security and compliance, educating employees on best practices and assisting with security-related incidents
Mentee
Women Go Tech
02.2021 - 08.2021
IT Project Coordinator
Europex IT - Developers and Software Engineers
06.2020 - 02.2021
- Matched IT Specialists with Customer Needs - Acted as the bridge between clients and IT professionals, ensuring the right expertise was placed in the right projects
- Led the Sales Process - Engaged with new and existing clients to understand their IT resource needs, presenting outsourcing solutions that aligned with their business objectives
- Managed End-to-End Outsourcing Projects - Oversaw the full project lifecycle, from initial client consultation to contract negotiation and project delivery
- Maintained Strong Client Relationships - Built and nurtured long-term partnerships by providing strategic IT staffing solutions and ensuring customer satisfaction
- Coordinated Internal & External Stakeholders - Worked closely with recruiters, IT specialists, and clients to ensure seamless onboarding and project execution
- Monitored Project Progress & Performance - Ensured timely delivery, cost efficiency, and resource alignment, adapting to project changes as needed
- Developed & Optimized Sales Strategies - Identified new business opportunities, streamlined sales processes, and contributed to revenue growth through IT outsourcing services
B2B Sales Assistant
Lietuvos draudimas, AB
10.2017 - 02.2018
- Supported corporate clients by handling inquiries, providing policy details, and ensuring a smooth sales experience
- Assisted with insurance policy processing, including drafting quotes, preparing contracts, and managing renewals
- Coordinated with sales and underwriting teams to ensure efficient policy approvals and timely client support
- Managed client records and policy updates, ensuring accuracy and compliance with insurance regulations
Education
Bachelor of Arts - Applied Linguistics
Klaipeda University
Klaipėda, Klaipėdos 04.2016 - 01.2020
Skills
Customer Relationship Management (CRM)
Cross-functional Collaboration
ISO20022
HTML Scripting
undefinedCertification
Project Planning: Putting It All Together
Current Position
Client Implementation Specialist at SEB
Timeline
Client Implementation Specialist
SEB
01.2024 - Current
Client Service Specialist - Digital Banking Services
SEB
03.2022 - 01.2024
Senior Analyst
HCL Technologies
05.2021 - 03.2022
Mentee
Women Go Tech
02.2021 - 08.2021
IT Project Coordinator
Europex IT - Developers and Software Engineers
06.2020 - 02.2021
B2B Sales Assistant
Lietuvos draudimas, AB
10.2017 - 02.2018
Bachelor of Arts - Applied Linguistics
Klaipeda University
04.2016 - 01.2020
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