Karsten Wiebe Scholten

As the first member of the Community Team at Character.AI, I played a pivotal role in scaling community operations, content, and support as the platform grew from 0 to a $1B+ valuation. I Facilitated community engagement through social media, collaborated closely with separate moderation, product, and engineering teams.

Social media presence and support were pivotal, with significant out-of-hours availability.

Community localization efforts in Germany expanded my work in the Community Team, with regular events for the community, driving significant engagement and insights.

I led the community team with a co-lead, providing large-scale support to users of their Agentic AI platform. A large focus on Discord, with close communication with and gathering of sentiment for the product team. Community events drove engagement, and my multilingual background proved helpful during waves of foreign users.