Karthik Catoor
SENIOR PROJECT MANAGER
Nürnberg
Summary
Senior Project Manager with over a decade of experience in customer operations and digital business technology for leading organizations. Highly skilled in project management, process mapping, change management, and documentation.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Project Manager
Tradebyte (Zalando gruppe)
02.2023 - Current
- Developed an Intake Process: Collaborated with the Salesforce Product Manager to create a streamlined intake process, improving the efficiency and accuracy of project submissions.
- Led Refinement Sessions: Coordinated and hosted refinement sessions with the tech team in Salesforce, ensuring clear communication, alignment on priorities, and effective project execution.
- Successfully Delivered ITIL Projects: Managed the implementation of ITIL Phase 1 and 2 projects, receiving excellent feedback from the Head of Customer Operations for the quality and impact of the deliverables.
- Implemented Cost-Saving Marketing Tool: Worked with an external vendor to implement a new marketing tool that reduced operational costs, while also creating comprehensive process documentation, and training key users for smooth adoption.
- Enhanced collaboration with external vendors: facilitated successful partnerships with external vendors, driving key project implementations that contributed to operational efficiency and cost savings.
- I certified myself for Agile Change Management in September 2024.
- Successfully delivered the project to improve the marketing to sales funnel by introducing lead scoring metrics, an uptick in conversion rates, and automating nurture journeys.
Data Migration Manager
London Stock Exchange Group
04.2019 - Current
- Migrated over 500K assets across 18K customers from legacy CRM to a new strategic solution
- To flesh out Acceptance Criteria for Migration from legacy CRM systems
- Worked on requirement building for Quote To Cash transformation Partnered with Business, Technology, Operations, finance, and other key stakeholders to agree on development and implementation activities
- Continuous improvement and business process improvement are the driving stone Manage two people leaders with a total capacity of 32 to develop and drive Migration and BAU process
Operation Excellence Analyst
London Stock Exchange Group
01.2022 - 02.2023
- Designed a Digital model of purchase for Designated Non-Financial Businesses and Professionals to subscribe to LSEG Risk and Audit products in South Asia
- Spearheaded Opportunity to scale new logo sales as a result of the digital-first experience - we got 200 new customers Worked with Technology teams, Procurement, and external payment gateway vendors to integrate into the digital eco-system
- Working on reducing process wastage using Six sigma methodologies (GB Project).
- Led methodology development to outline basic process parameters for operations.
- Prepared accurate documents for customer and business needs.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
Business Process Owner
LSEG
02.2018 - 04.2019
- Spearheaded Requirement gathering for the new CRM solution for Refinitiv to streamline turnaround time, improve data quality, implement industry standards governance and data analytics
- Conducted multiple workshops with business and technical partners
- Identified Business Goals, Needs, and Objectives definition
- Identified current state analysis (As-Is), and To-Be impact analysis
- Gathered Data analysis to ensure features are aligned with product Goals / Needs / Objectives and deliver the most Potential Solution Value
Business Process Owner
LSEG
10.2016 - 02.2018
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Onboarded 45 new customers onto the strategic self-serve platform
- Hosted multiple Client demos explaining the advantages of self-serve capabilities
- Trained global order management teams to support customers Part of the core team that hosts calls with our frontline teams to improve Customer experience
- Traveled to London to be a part of the with Business/Technical heads to calibrate and propose the re-platforming of the current tool Conducted learning/demos to 100+ global operations team members
Education
Bachelor of commerce - Accounting
Dayananda Sagar College of Commerce
Bangalore 03.2009 - 06.2012
Skills
- Project Management
- Process Mapping
- Change Management
- Documentation
- Salesforce
- Project planning
- Client relationship management
- Agile methodology
- KPI tracking
- Excellent communication
- Budget control
- Lean six sigma process improvements
Timeline
Senior Project Manager
Tradebyte (Zalando gruppe)
02.2023 - Current
Operation Excellence Analyst
London Stock Exchange Group
01.2022 - 02.2023
Data Migration Manager
London Stock Exchange Group
04.2019 - Current
Business Process Owner
LSEG
02.2018 - 04.2019
Business Process Owner
LSEG
10.2016 - 02.2018
Bachelor of commerce - Accounting
Dayananda Sagar College of Commerce
03.2009 - 06.2012
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