Kartik Kumar Mehta

• Was responsible for the entire recruitment for SAP Basis skillset required for different team for cloud Ops
• Accountable for setting up the operation for PC3
• responsible for recruitment for PC3 LOB , round the globe
• interacting with different stake holders internally and sourcing the profile to PC3 counterparts for increasing the T&M buisness
• participating in different RFP's and proposinng teh solution
• Participating in the preparation of SoWs
• responsible for successful BTP transition from incumbent to tcs within 2 months
• Golive implement 1month before the planned date
• Responsible for complete delivery for BTP integration suite from TCS
• Responsible for driving the improvements in SAP BTP

• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Supervised delivery staff and general productivity.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Coordinated efficient routes and schedules for [Number]-driver team.
• Mentored junior team members to develop their skills and advance within the organization.
• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
• Developed strategic growth plans to increase sales and deliveries across [Location].
• Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.

• Was responsible for S4H and IBP Delivery
• Was responsible for the transition for the S4H and IBP related transition from SAP Core team to TCS.
• Was managing the team size of 60 members including all the services in S4H and IBP
• was responsible for service improvement
• Was responsible for bringing the automation for delivery improvement
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.

Was Responsible for One Strike Program for C4C One Strike Migration

Was responsible to develop POC for migration from SAAS cloud to another SAAS and Converged Cloud

Also involved in planning for the entire migration of 330 system within the span of 1 year.

was responsible for developing the automation and dashboards for effective monitoring of the migration

Was responsible for coaching the team

was responsible for recruitment of SAP basis consultant for the migration program

• Managed client escalations effectively, resulting in quicker resolution times and improved customer satisfaction ratings.
• Enhanced service delivery efficiency by implementing process improvements and streamlining workflows.
• Improved team performance by providing coaching, feedback, and setting clear expectations for service delivery goals.
• Introduced cost control measures that resulted in significant savings without compromising quality or negatively impacting client relationships.

• Working as a L3 resource in ABB Atlas Poland project.
• Supporting the ABB Atlas Poland Landscape which is being used by ABB senior managers and Directors
• Daily health check and performance monitoring of the system.
• Analyzing EWA reports weekly and taking appropriate action on the system.
• Analyzing security notes monthly and plan for the maintenance if applicable.
• Activity and maintenance planning of the Atlas landscape.
• Kernel upgrade of the BW ABAP systems.
• Hana patch and Db upgrade.
• Hana administration through Hana Studio.
• Attending the business Business Discussion calls with Application owners and BW owners biweekly.

• Working as a Team Lead for a L2 team and currently handling the team size of 63 members in a 24/7 Project.
• Handling RPC Calls with the clients to share the status of the deliverables.
• Handling Scrum Calls with the Shift Leads to get the status on the deliverables.
• Handling Escalation Calls directly with the SAP client and resolving them.
• Handling Escalation calls with ZOR and responsible for Providing the RCA and their corrective measures.
• Attending the Business Development Calls with the higher management to share the feedback and plans for further growth of the team and organization.
• Analyzing the statistical data of the incoming tickets and work every month, to get prepared with the upcoming loads and challenges.
• Responsible for the transitioning the activities from L3 to L2 team.
• Preparing Shift roster for my team.
• Driving the calls with SME's and OPO's for further automating the SAP activity procedure
• Managing the time lines for the service delivery on time.
• Motivation and inspiring team members.
• Maintaining a healthy environment and group dynamics.
• Strives for team consensus and to come with win-win agreement.
• Ensuring decision and discussion lead towards closure.
• Facilitating the team members with required support and training time to time for active participation for the individual in team's growth.

• Working as a Shift Lead in a L2 team and handling the 15 associates in a 24/7 Project.
• Responsible for joining the Scrum call with the team lead to give updates on the deliverables.
• Responsible for on time reporting for the all associates working in my shift.
• Responsible for Sharing the work and tickets day to day to the associates.
• Responsible for handling the appraisals for the associates working in my shift.
• Maintaining a healthy and non-partial environment within the shift.
• Responsible for sharing the feedback of automated procedures to team lead and OPO's.
• Responsible for providing the On-Job training to the newly joined associates.
• Responsible for handling the activities along with the defined process by the associates.
• Responsible for handling the Calls with the EL's and TL's for their specific requirement during the running of their specific customer activities.
• Responsible for helping the associates technically or process wise in case of ambiguity or in difficult scenario.
• Responsible for providing the required KT session time to time to the associates.
• Responsible for preparing Handovers and takeovers from different shift.
• Responsible for preparing (EOS) End Of Shift Report and submitting to my higher management.

• Handling restart of standard SAP application like ABAP, JAVA and BOBJ, web dispatcher.
• Handling restart of non-standard SAP applications like Trex, MDM, Open Text, Mobile Platform server, Content Server, IDM, BOFC(BOBJ Financial consultation), Sabrix, Convergent Charging , SAP work Performance Builder, SAP Predictive Analytics , Cloud connector, HCI Agent, Celonis, CPI DS agents.
• Performing restart of Hana and Sybase database.
• Performing DB patching and Hana upgrade
• Changing parameters and configuration through Hana Studio.
• User administration through Hana studio.
• Performing Parameter change in ABAP, Java and Bobj tomcat systems.
• Performing kernel upgrade on ABAP, Java and Web dispatcher systems.
• Performing Client Copies like local, remote and through client export import methods.
• Performing Client Deletion.
• Performing language installations.
• Performing time zone change in the OS level of the system.
• Performing OS patching for the servers.
• Performing system export.
• Performing connection opening in service market place.
• Performing BOBJ Upgrades.
• Performing ABAP system refresh through PCA addon.
• Performing SMD agent installation.
• Performing copying of cofiles and data files in transport.
• Performing Hana Live content installation.

• Basic Support
• Kernel Upgrade
• Shadowed System Refresh and done post steps.
• Handling backups and background jobs.
• System health check activities like File system status, Update Process status, Monitoring System locks. Monitoring system log and Work process overview.
• Database monitoring like DB Backup status, Table space monitoring, DB Alert Monitoring, DB Size and Free space
• Monitoring ABAP Dumps and trouble shooting.
• Performing table space administration.
• Starting and Stopping of the System/Applications.
• Maintain RFC connections
• Extending tablespace through BRTOOLS.
• Resizing datafiles using BRTOOLS.
• Performing Transport requests.
• Opening OSS connection and maintain services
• Creating S-User IDs and proving Authorization
• Local Client Copy
• Monitoring Orarach directory and changing the archive destination whenever required.