Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Katarina de Matos

Katarina de Matos

Mlynske Nivy 53, Bratislava

Summary

Experienced People Development and Learning Professional with a demonstrated history of working in Knowledge Management, Marketing, Consulting and Employee Engagement. I'm optimistic, highly motivated, relationship builder and team player. I'm open to a position that offers professional challenges utilizing interpersonal skills, excellent organizational and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Orange Learning - Content Manager

Orange Business
04.2016 - Current
  • Responsible for managing content in Orange Learning (Corner Stone on Demand) Learning Management System (LMS) and making learning content attractive, engaging, findable and up to date.
  • Create an experience that will inspire and incite Orange Business employees to embark on their learning journey. Directly impact perception of People Development and Learning through the quality of the Orange Learning end-user experience world-wide.
  • Maintain content alignment with the Orange Business strategy and strategic projects. Ensure that Orange Learning content engages and sells.

Knowledge Management Consultant

Orange Business
09.2012 - 03.2016
  • Design, build and deliver KM solutions to business. Promote KM principles, strategies, tools and processes through Orange Business and Orange Group.
  • Conduct workshops, deliver training, offer improvements to current processes and engage with multiple parts of business.
  • Act as a trusted advisor and expert on Jive (Plazza), work with clients to recommend and implement solutions to support their business requirements.

Social Media - Community Lead

Lenovo
11.2010 - 09.2012
  • Implement Lenovo online community strategy, manage engagement and interactivity with its audience, and foster community spirit.
  • Coordinate with the internal editorial, marketing, and customer relations teams to support community missions, ensuring consistency in voice and cultivate a strong community around the brand.
  • Responsible for the overall growth, operation, and content of Lenovo's community forum, knowledge base, social monitoring & analyses.

Marketing Online Store Manager

Dell
03.2008 - 10.2010
  • Responsible for Dell EMEA online stores by providing updates and edits for the web store.
  • Coordination of product launches and support of online business targets.
  • Detailed understanding of products and customer requirements for all commercial sales segments within Dell.

Customer Care Specialist

Dell
10.2005 - 02.2008
  • Focus on delivering positive customer experience according to Dell standards, and building strong customer relationships.
  • Responsible for satisfaction of customers’ needs; data analysis; cooperation with Sales, Production and Logistics.

Education

Master’s Degree - Philosophical Faculty

Comenius University
Bratislava
2007

Skills

  • Flexible, pro-active and self-motivated
  • Excellent work ethic (reliable, dedicated, disciplined, professional, responsible, productive)
  • Precise with attention to detail
  • Digital Content Management
  • Customer focused
  • Experience in building Learning and Development programs
  • Project management skills

Certification

  • Lean Six Sigma Yellow Belt
  • Kirkpatrick Certified Professional - Bronze Level
  • AIIM Social Media Governance Practitioner Certificate
  • AIIM SharePoint Specialist Certificate

Languages

Slovak
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)

Timeline

Orange Learning - Content Manager

Orange Business
04.2016 - Current

Knowledge Management Consultant

Orange Business
09.2012 - 03.2016

Social Media - Community Lead

Lenovo
11.2010 - 09.2012

Marketing Online Store Manager

Dell
03.2008 - 10.2010

Customer Care Specialist

Dell
10.2005 - 02.2008

Master’s Degree - Philosophical Faculty

Comenius University
Katarina de Matos