Kate Hagelberger
Erzenhausen
Summary
I am seeking a Full Time Customer Service position. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Prep Cook
Jackson's Kitchen
Lexington, MA
08.2019 - 03.2023
- Assisted the owner with all tasks.
- Took telephones orders and made recommendations to customers and their families.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced environment.
Women`s Fragrance/Beauty Advisor
Nordstrom
Burlington, MA
09.2022 - 01.2023
- Greet clients with a warm welcome and make clientele aware of any special promotions or sales going on.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Key Holder/Sales Associate
Intimissmi
Burlington, MA
06.2022 - 09.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Shift Lead, • Shift Supervisor/Barista
Couto Management LLC, dba Dunkin Donuts
Malden, MA
11.2017 - 07.2019
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Hostess
Polcari's
Woburn, MA
08.2015 - 09.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
Cashier/Barista
Phillip Donuts Inc, d/b Dunkin Donuts
Lexington, MA
09.2015 - 01.2016
- Welcomed customers and helped determine their needs.
- Prepared beverages and food as per the customers order.
- Prepared nightly receipts and reconciled cash, coupon and credit amounts against receipts
- Restocked and prepared reorder of inventory stock
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Market Basket
Woburn, MA
09.2011 - 01.2012
- Registered the sale of groceries for Market Basket customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Bagged customer groceries and provide customer service.
Education
High School Diploma -
Woburn Memorial High School
Woburn, MA 09.2010 - 05.2014
Skills
Computer Skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Women`s Fragrance/Beauty Advisor
Nordstrom
09.2022 - 01.2023
Key Holder/Sales Associate
Intimissmi
06.2022 - 09.2023
Prep Cook
Jackson's Kitchen
08.2019 - 03.2023
Shift Lead, • Shift Supervisor/Barista
Couto Management LLC, dba Dunkin Donuts
11.2017 - 07.2019
Cashier/Barista
Phillip Donuts Inc, d/b Dunkin Donuts
09.2015 - 01.2016
Hostess
Polcari's
08.2015 - 09.2016
Cashier
Market Basket
09.2011 - 01.2012
High School Diploma -
Woburn Memorial High School
09.2010 - 05.2014
Similar Profiles
Jake FenderJake Fender
Catering Assistant at Jackson's KitchenCatering Assistant at Jackson's Kitchen
Brian LibertoBrian Liberto
Operator at Jackson's Food CompanyOperator at Jackson's Food Company
Linda PruittLinda Pruitt
Image at Jackson'sImage at Jackson's
Charlyn AndinoCharlyn Andino
Line Cook, Prep Cook, Pasta Prep Cook at OliviaLine Cook, Prep Cook, Pasta Prep Cook at Olivia
Eduardo GonzalezEduardo Gonzalez
Line Cook/Prep Cook/Dishwasher/hostes/sauté cook at Kona GrillLine Cook/Prep Cook/Dishwasher/hostes/sauté cook at Kona Grill