Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlynn Kirkley

Newark

Summary

Dynamic customer service leader with a proven track record at Acme Markets, excelling in employee supervision and performance improvements. Recognized for resolving complex customer issues and enhancing team collaboration, resulting in reduced complaints and increased satisfaction. Skilled in operations management and dedicated to fostering a positive work environment.

Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.

Results-driven retail professional prepared to lead front-end operations with focus on customer satisfaction and operational efficiency. Adept at managing teams, streamlining processes, and enhancing overall store performance. Known for reliability, adaptability, and strong interpersonal skills essential for fostering positive work environment.

Skilled Front End Manager highly effective at managing personnel, cash flow, inventory, and security.

Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making, and planning strengths.

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Overview

17
17
years of professional experience

Work History

Front End Manager

Acme Markets
07.2021 - 02.2024
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within a year, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Customer Service Manager

ShopRite
05.2007 - 06.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

High School Diploma -

St. George’s High School
Middletown, DE
05-2011

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Fraud prevention
  • Operations management
  • Sales planning
  • Cash handling
  • Training and mentoring
  • Cash register operation
  • Documentation
  • Staff management
  • Team supervision
  • Schedule management
  • Cash flow management
  • Cash flow oversight

Timeline

Front End Manager

Acme Markets
07.2021 - 02.2024

Customer Service Manager

ShopRite
05.2007 - 06.2019

High School Diploma -

St. George’s High School
Kaitlynn Kirkley