Katelyn Price

• Oversee full day-to-day operations of a 55-unit public housing community, ensuring regulatory compliance and operational effeciency.
• Serve as primary point of contact for residents, addressing concerns, enforcing lease compliance, and maintaining adherence to HUD and agency guidlines.
• Direct maintenance operations, inspections, preventative maintenance scheduling, and unit turnover processes to ensure property standards are met.
• Manage rent collection processes, annual and interim recertifications, delinquency tracking, and accurate file compliance.
• Prepare and submit operational reports, support audits and compliance reviews, and lead resident communication and outreach initiatives.

·Executed high-volume delivery routes with efficiency and accuracy, consistently meeting strict time and performance benchmarks.
·Maintained exceptional customer service standards while ensuring package accuracy and secure handling.
·Conducted pre- and post-trip vehicle inspections to ensure DOT compliance and operational safety.
·Demonstrated strong time management, route optimization, and problem-solving skills in a fast-paced, deadline-driven environment.

• Directed all front office operations, leading guest services, team performance, scheduling, and service delivery to ensure operational excellence and elevated guest experiences.
• Oversaw financial controls, daily revenue reporting, audit compliance, and performance metrics while driving guest satisfaction initiatives and service recovery strategies.
• Increased upsell revenue through strategic front desk initiatives.
• Resolved escalated guest concerns with professionalism, preserving brand reputation and guest loyalty.

·Supervised daily front desk operations, overseeing staff performance, scheduling, and service standards to ensure seamless guest experiences.
·Trained and mentored new team members on company procedures, systems, and customer service expectations.
·Managed escalated guest concerns with professionalism and effective service recovery strategies.
·Monitored cash handling, audit procedures, and compliance with brand and operational standards.

·Performed nightly financial audits, reconciliations, and revenue balancing to ensure accuracy of daily transactions and reporting.
·Prepared end-of-day financial reports, verified cash handling procedures, and resolved discrepancies in compliance with company standards.
·Managed overnight guest services, check-ins, and issue resolution independently in a fast-paced environment.
·Maintained security awareness and operational continuity during overnight shifts.