Katelyn Thompson
New Castle
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. Collaborative team player who adapts seamlessly to evolving needs while maintaining a sharp focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to fulfilling both customer and organizational objectives.
Overview
7
7
years of professional experience
Work History
Optometric Technician
Simon Eye Associates
Middletown, DE
12.2024 - Current
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Collaborated with optometrists and opticians to streamline workflow and provide efficient patient care.
- Trained new staff on equipment usage and clinic procedures, fostering a knowledgeable team environment.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
Cashier
Walmart
Leesville, LA
01.2023 - 09.2024
- Assisted customers at self checkout or register with a positive attitude while also bagging their merchandise
- Stocked and cleaned areas around checkout when customers aren't around, ensuring a clean and welcoming space
- Handled all customer complaints with calmness and compassion, in hope the customers visit will improve.
- Greeted customers entering store and responded promptly to customer needs.
EMT
St. Francis Hospital
Wilmington, DE
07.2021 - 12.2022
- Provide life saving care to patients while practicing compassion to their situation
- Conducted regular equipment checks, ensuring operational readiness at all times.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Cashier/ Customer service Desk
Food Lion
01.2019 - 05.2021
- Processed transactions with accuracy, handling cash, credit cards and electronic payments.
- Maintained a positive and helping attitude towards customers and team.
- Assisted customers with questions, and complaints at customer service desk while providing effective customer service.
- Opened or closed the store, answered phone, counted safe, registers, and lottery while also managing breaks and call outs.
Education
Associate of Science - Diagnostic Medical Sonography
Delaware Technical Community College
DE05-2027
NREMT -
Delaware State Fire School
Diploma - undefined
William Penn High School
01.2020
Skills
- Customer Service
- Compassion
- Problem Solving
- Communication
- Creativity
- Strategic thinking
- Phone Etiquette
- Payment collection
- Organization
- Cleanliness
- Professional appearance
Timeline
Optometric Technician
Simon Eye Associates
12.2024 - Current
Cashier
Walmart
01.2023 - 09.2024
EMT
St. Francis Hospital
07.2021 - 12.2022
Cashier/ Customer service Desk
Food Lion
01.2019 - 05.2021
Diploma - undefined
William Penn High School
Associate of Science - Diagnostic Medical Sonography
Delaware Technical Community College
NREMT -
Delaware State Fire School