Katharina Wagner
Aalen
Summary
Experienced Sales Administrator with profound knowledge of global technical sales as well as customer support and 9+ years of experience in spectacle lens calculation, order processing and systemic troubleshooting.
Ready for new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Global Technical Sales Administrator
Carl Zeiss Vision GmbH
04.2018 - Current
- Support of the global sales organizations
- Order entry that cannot be entered in the standard system
- Processing of special individual inquiries
- Detection and correction of systemic errors
- Focus on internal and external customer service
- Support of the Rx labs in ensuring the successful booking and production of orders
Training on the Job
Carl Zeiss Vision GmbH
08.2023 - 08.2023
- Teaching basic ophthalmic knowledge
- Teaching the handling of the systems to be used
Training on the Job
Carl Zeiss Vision GmbH
05.2019 - 05.2019
- Teaching basic ophthalmic knowledge
- Teaching the handling of the systems to be used
Sales Administrator
Carl Zeiss Vision GmbH
07.2015 - 03.2018
- Telephone customer advice on all aspects of Zeiss ophthalmic lenses
- Written and telephone order entry of customer orders
- Calculating and evaluating production options for ophthalmic lenses
- Processing complaints within the scope of business agreements
- Support for VIP customers
Dispensing Optician
Fielmann AG & Co. KG
07.2014 - 06.2015
- Conducting consultations and sales talks including subjective refraction, fitting glasses and dispensing glasses
- Carrying out all preparatory work and lens edge processing
- Fitting the processed lenses into the frame and aligning the finished glasses
- Looking after customers with complaints and resolving complaints to the satisfaction of the respective customer
Education
Bachelor Professional of Optician - Optometry
Meiserwerk Gesundheit GmbH
Karlsruhe, Germany02.2024
Dispensing Optician - Apprenticeship
Fielmann AG & Co. KG
07.2014
No Degree - Optometry
University of Applied Sciences
Aalen, Germany07.2011
High School Diploma -
Ernst-Abbe-Gymnasium
Oberkochen, Germany06.2009
Skills
- SAP
- Microsoft Office
- Salesforce
- Data Entry
- Complaint resolution
- Call Center Operations
- Order Processing
- Technical Support
- Staff education and training
- Product Knowledge
Certification
- Computer Certificate Business Office
- Certification of Completion C1.1 English
- Management Assistent (HwK)
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Upper intermediate (B2)
Timeline
Training on the Job
Carl Zeiss Vision GmbH
08.2023 - 08.2023
Training on the Job
Carl Zeiss Vision GmbH
05.2019 - 05.2019
Global Technical Sales Administrator
Carl Zeiss Vision GmbH
04.2018 - Current
Sales Administrator
Carl Zeiss Vision GmbH
07.2015 - 03.2018
Dispensing Optician
Fielmann AG & Co. KG
07.2014 - 06.2015
Bachelor Professional of Optician - Optometry
Meiserwerk Gesundheit GmbH
Dispensing Optician - Apprenticeship
Fielmann AG & Co. KG
No Degree - Optometry
University of Applied Sciences
High School Diploma -
Ernst-Abbe-Gymnasium
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