Kathleen Coppage
Townsend
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient and acute care environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse ICU/TCU
Christiana Care Health System
02.2025 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Drip titration, heparin, amiodarone, precedex, diltiazem
- Blood product transfusions
- wound care and dressing changes
- suboxone induction and administration, methadone administration
- Collaborated with interdisciplinary teams to plan and coordinate patient care
Medical Assistant- Outpatient Endocrinology
Christiana Care
02.2020 - 01.2025
- Updating and filing patient medical records
- Answering telephones and scheduling appointments, check in/out
- Perform Point of Care testing (Glucose, A1C, urinalysis)
- Retrieve labs, medical records, and test results from outside facilities while maintaining confidentiality
- Prepare patients for examination, take vitals, and record patients' health history
- Ensures all consent forms are completed by patient prior to appointment
- Assist Provider as needed
- Downloaded insulin pumps and continuous glucose monitoring systems for data analysis.
- Assist with prescription refills and prior authorizations
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
Assistant Manager
Pat’s Select Smyrna, DE
04.2020 - 07.2021
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Built and maintained effective working relationships with peers and upper management
- Trained staff how to handle difficult situations while maintaining professionalism
- Managed purchasing, inventory, maintenance, and other operational functions
Waitress
Pat’s Select Smyrna, DE
08.2016 - 03.2020
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
Education
Associate in Applied Science - Nursing
Delaware Technical Community College
Dover, DE12.2024
Bachelor of Science - RN To BSN
Post University
Waterbury, CT12.2026
Skills
- Ventilator support
- Lab result interpretation
- Diabetes management
- Medical assessment
- Feeding pumps
- Central line care and dressing changes
- wound care dressing/changes
- IV placement
- Trach care
- Time management
- Critical thinking
- NG/ PEG tube care, administration, and feeds
- Foley management
- Management of surgical drains, JP, penrose
Certification
- Certified Clinical Medical Assistant – NHA
- BLS – Exp. 5/2026
- ACLS - Exp. 4/2027
Timeline
Registered Nurse ICU/TCU
Christiana Care Health System
02.2025 - Current
Assistant Manager
Pat’s Select Smyrna, DE
04.2020 - 07.2021
Medical Assistant- Outpatient Endocrinology
Christiana Care
02.2020 - 01.2025
Waitress
Pat’s Select Smyrna, DE
08.2016 - 03.2020
Associate in Applied Science - Nursing
Delaware Technical Community College
Bachelor of Science - RN To BSN
Post University