KATHLEEN CRAIG
WILMINGTON
Summary
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
5
5
years of professional experience
Work History
Workers' Compensation Claims Specialist
ESIS, Inc.
11.2023 - 07.2025
- Manage several workers' compensation client portfolios in the DE, NJ & PA jurisdictions.
- Work with contracted legal firms to settle and resolve workers' compensation claims.
- Coordinate and process time lost, permanency payments and lump sum awards.
- Process medical and legal invoices as needed.
Claims Coordinator
Sunrise Systems, Inc.
06.2023 - 11.2023
- Company Overview: (contract work for ESIS, Inc.)
- Processing and maintaining workers' compensation claims backlogs and ques.
- Assisting claims adjusters with their everyday tasks.
- (contract work for ESIS, Inc.)
REMOTE CLAIMS SPECIALIST
STATE FARM INSURANCE COMPANY
06.2022 - 11.2022
- Company Overview: REMOTE CLAIMS SPECIALIST
- ANSWERING CLAIM PHONE LINES.
- ISSUING CLAIM REQUESTS.
- RESEARCHING CLAIMS AND AUTHORIZING CLAIM SETTLEMENTS.
- REMOTE CLAIMS SPECIALIST
OFFICE MANAGER
QUALITY ANGELS HOME HEALTH CARE
05.2022 - 06.2022
- MANAGE CLIENT ACCOUNTS AND CAREGIVER SCHEDULES.
- MAINTAIN APPOINTMENT CALENDARS FOR OFFICE STAFF.
- SUPPLY ORDERS.
- ANSWER PHONES AND OTHER OFFICE DUTIES AS NEEDED.
AGENT TEAM MEMBER
SHAWN PERSON AGENCY, STATE FARM
11.2020 - 04.2022
- MAINTAIN BOD 'BEGINNING OF DAY.' IN THE STATE FARM SYSTEM.
- UPDATE AND MAINTAIN ALL CLIENT ACCOUNTS BY ADMINISTERING CHANGES IN NECHO AND ECRM SYSTEMS.
- ANSWER PHONES.
- ADMINISTER MAIL CORRESPONDENCE.
- SALES AND SALES SUPPORT.
CUSTOMER SERVICE
DUNCAN FRANCE AGENCY, STATE FARM
06.2020 - 11.2020
- MAINTAIN BOD 'BEGINNING OF DAY.' IN THE STATE FARM SYSTEM.
- UPDATE AND MAINTAIN CLIENT ACCOUNTS BY ADMINISTERING CHANGES IN THE NECHO AND ECRM SYSTEMS.
- ANSWER PHONES.
- ADMINISTER MAIL CORRESPONDENCE.
- SALES AND SALES SUPPORT.
- SCHEDULING AGENT APPOINTMENTS AS NEEDED.
Education
DE STATE ADJUSTER LICENSE - WORKER's COMPENSATION
DERESIDENT PRODUCER - CASUALTY AND ALLIED LINES, PROPERTY AND ALLIED LINES
KAPLAN ONLINE EDUCATION
DEGREE PARALEGAL STUDIES -
WIDENER UNIVERSITY, DELAWARE LAW SCHOOL
Skills
- CUSTOMER SERVICE
- ORGANIZATION SKILLS
- ABILITY TO PRIORTIZE
- PUNCTUALITY
- SOCIAL MEDIA
Social Media
Timeline
Workers' Compensation Claims Specialist
ESIS, Inc.
11.2023 - 07.2025
Claims Coordinator
Sunrise Systems, Inc.
06.2023 - 11.2023
REMOTE CLAIMS SPECIALIST
STATE FARM INSURANCE COMPANY
06.2022 - 11.2022
OFFICE MANAGER
QUALITY ANGELS HOME HEALTH CARE
05.2022 - 06.2022
AGENT TEAM MEMBER
SHAWN PERSON AGENCY, STATE FARM
11.2020 - 04.2022
CUSTOMER SERVICE
DUNCAN FRANCE AGENCY, STATE FARM
06.2020 - 11.2020
DE STATE ADJUSTER LICENSE - WORKER's COMPENSATION
RESIDENT PRODUCER - CASUALTY AND ALLIED LINES, PROPERTY AND ALLIED LINES
KAPLAN ONLINE EDUCATION
DEGREE PARALEGAL STUDIES -
WIDENER UNIVERSITY, DELAWARE LAW SCHOOL