Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kathleen Royles

Millsboro

Summary

Dynamic professional with a proven track record at Reading Surgery Center, excelling in patient scheduling and operational efficiency. Recognized for exceptional customer service and attention to detail, I effectively trained staff and implemented software solutions, enhancing workflow and communication. Committed to integrity and professionalism, I consistently deliver outstanding results in fast-paced environments.

Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

24
24
years of professional experience

Work History

Cashier

Rite Aid
10.2022 - 06.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash and electronic payments, adhering to company cash handling policies.
  • Supported promotional activities by setting up displays and signage as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Adminstrator/CEO

Reading Surgery Center
08.2001 - 12.2015
  • Coordinated patient scheduling to optimize clinic workflow and minimize appointment conflicts.
  • Managed electronic health records system ensuring accuracy and compliance with regulatory standards.
  • Streamlined office procedures increasing operational efficiency and enhancing patient service delivery.
  • Trained and mentored administrative staff on best practices for patient interaction and documentation.
  • Developed policies that improved patient data security and confidentiality protocols across the center.
  • Implemented new software tools to enhance record-keeping processes, reducing retrieval time significantly.
  • Led initiatives to improve communication between medical staff and administrative teams, fostering collaboration.
  • Analyzed workflow processes to identify areas for improvement, resulting in enhanced service delivery outcomes.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.

Education

Associate of Applied Science -

Penn State University
Reading, PA
06-1976

High School Diploma -

Muhlenberg High School
Laureldale PA
06-1973

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Issue resolution
  • Complex Problem-solving
  • Staff training
  • Attention to detail
  • Inventory control
  • Decision making aptitude
  • Reports and documents

Accomplishments

Awarded Administrator of the year in 2008 out of 300 surgery centers

Timeline

Cashier

Rite Aid
10.2022 - 06.2025

Adminstrator/CEO

Reading Surgery Center
08.2001 - 12.2015

Associate of Applied Science -

Penn State University

High School Diploma -

Muhlenberg High School

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Kathleen Royles