Kathleen Royles
Millsboro
Summary
Dynamic professional with a proven track record at Reading Surgery Center, excelling in patient scheduling and operational efficiency. Recognized for exceptional customer service and attention to detail, I effectively trained staff and implemented software solutions, enhancing workflow and communication. Committed to integrity and professionalism, I consistently deliver outstanding results in fast-paced environments.
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
24
24
years of professional experience
Work History
Cashier
Rite Aid
10.2022 - 06.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and electronic payments, adhering to company cash handling policies.
- Supported promotional activities by setting up displays and signage as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Adminstrator/CEO
Reading Surgery Center
08.2001 - 12.2015
- Coordinated patient scheduling to optimize clinic workflow and minimize appointment conflicts.
- Managed electronic health records system ensuring accuracy and compliance with regulatory standards.
- Streamlined office procedures increasing operational efficiency and enhancing patient service delivery.
- Trained and mentored administrative staff on best practices for patient interaction and documentation.
- Developed policies that improved patient data security and confidentiality protocols across the center.
- Implemented new software tools to enhance record-keeping processes, reducing retrieval time significantly.
- Led initiatives to improve communication between medical staff and administrative teams, fostering collaboration.
- Analyzed workflow processes to identify areas for improvement, resulting in enhanced service delivery outcomes.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
Education
Associate of Applied Science -
Penn State University
Reading, PA06-1976
High School Diploma -
Muhlenberg High School
Laureldale PA06-1973
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Issue resolution
- Complex Problem-solving
- Staff training
- Attention to detail
- Inventory control
- Decision making aptitude
- Reports and documents
Accomplishments
Awarded Administrator of the year in 2008 out of 300 surgery centers
Timeline
Cashier
Rite Aid
10.2022 - 06.2025
Adminstrator/CEO
Reading Surgery Center
08.2001 - 12.2015
Associate of Applied Science -
Penn State University
High School Diploma -
Muhlenberg High School