Kathryn Crismond
Harrington
Summary
Accomplished Health Care Aide at JEVS Human Services, enhancing patient care through personalized plans and effective communication. Demonstrated compassionate caregiving and CPR/First Aid expertise, fostering client independence and satisfaction. Improved customer loyalty at Discover Card, showcasing problem-solving skills and empathy. Reliable team player committed to safety and emotional support.
Overview
15
15
years of professional experience
Work History
Health Care Aide
JEVS Human Services
Middletown, DE
01.2017 - Current
Provide one on one care for individual with multiple disabilities in their residence.
Duties include: personal care, feeding, bathing, and transportation to doctor appointments or outings in the community.
Direct Support Professional
CERTS Inc.
Smyrna, DE
11.2011 - 11.2016
- Supported individuals with developmental disabilities in daily activities to enhance independence and quality of life.
- Developed personalized care plans in collaboration with multidisciplinary teams to address client needs effectively.
- Facilitated communication between clients and families, promoting understanding and involvement in care processes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Service Representative
Discover Card
New Castle, DE
05.2011 - 11.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution process, enhancing customer satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Social Services
Delaware Technical Community College
DE05-2011
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
- Companionship and emotional support
- Safety precautions
- Compassionate caregiver
- CPR/First Aid Certified
Timeline
Health Care Aide
JEVS Human Services
01.2017 - Current
Direct Support Professional
CERTS Inc.
11.2011 - 11.2016
Customer Service Representative
Discover Card
05.2011 - 11.2011
Associate of Science - Social Services
Delaware Technical Community College