Tanner Huntoon
Greenwood
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows platforms. Four years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Systems Technician
United States Air Force
09.2020 - 09.2022
- Oversaw the daily performance of computer systems
- Ensured proper installation of cables, operating systems and software
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Trained users in the proper use of hardware of software
- Followed internal procedures for change management, incident management and escalation
- Created and maintained databases, network accounts and programs for specific department needs
- Escalated unresolved issues to appropriate level
- Presented analysis findings both verbally and in written reports
- Participated in special projects, external audits, evaluations and process improvements
- Provided after-hours support for applications and project efforts when needed
- Implemented and administered advanced Microsoft technologies
- Implemented new services into production
- Ensured proper release and maintenance of all systems
- Collaborated with other offices and territories to plan and implement new technology.
Client Systems Technician
United States Air Force
07.2019 - 09.2020
- Oversaw the daily performance of computer systems
- Ensured proper installation of cables, operating systems and software
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Trained users in the proper use of hardware of software
- Followed internal procedures for change management, incident management and escalation
- Created and maintained databases, network accounts and programs for specific department needs
- Escalated unresolved issues to appropriate level
- Presented analysis findings both verbally and in written reports
- Participated in special projects, external audits, evaluations and process improvements
- Provided after-hours support for applications and project efforts when needed
- Implemented and administered advanced Microsoft technologies
- Implemented new services into production
- Ensured proper release and maintenance of all systems
- Collaborated with other offices and territories to plan and implement new technology.
Aircraft Fuel Systems Journeyman
United States Air Force
06.2013 - 07.2019
- Delivered ground support and service for different air carriers coming through airport
- Kept equipment clean and functional with regular inspections and upkeep
- Handled aviation fuel and chemicals with correct procedures and quality control standards
- Fueled airline equipment according to exact work orders
- Completed documentation for work completed and fuel transferred or materials used
- Coordinated and distributed exposure and contamination control procedures
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
CNC Machine Operator
NSA Industries
06.2011 - 06.2013
- Maintained tight tolerances with design specifications
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Trained and coached new team members on proper machine set-up procedures
- Operated and maintained up to five different mill and lathe machines to fabricate sixteen products.
Education
High School Diploma -
The Arlington School
Saint Johnsbury, VT06.2010
Skills
- IT Security best practices
- Excellent Problem Solving Skills
- Managing multiple projects
- Interpersonal skills
- Simultaneously Team player
- Active Directory Customer Service
- Windows 10 Help Desk
- Microsoft Office Technical Help Desk
- Strong Analytical Skills
- Desktop Support
- Software Troubleshooting
- Technical Support
- Cybersecurity
- Military Service
Certification
CompTIA Security+
Timeline
Client Systems Technician
United States Air Force
09.2020 - 09.2022
Client Systems Technician
United States Air Force
07.2019 - 09.2020
Aircraft Fuel Systems Journeyman
United States Air Force
06.2013 - 07.2019
CNC Machine Operator
NSA Industries
06.2011 - 06.2013
High School Diploma -
The Arlington School
Similar Profiles
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
Ryan T. JamesRyan T. James
Dedicated Crew Chief at Moody Air Force Base, United States Air ForceDedicated Crew Chief at Moody Air Force Base, United States Air Force
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Michele CoxMichele Cox
Pharmacy Technician at United States Air Force, Tyndall Air Force BasePharmacy Technician at United States Air Force, Tyndall Air Force Base
Nathan PiontekNathan Piontek
Stagehand at Colonial Life ArenaStagehand at Colonial Life Arena