Katie Sposato
Ellendale
Summary
Dynamic operations manager with a proven track record at Papa John's, excelling in staff training and development. Recognized for enhancing customer satisfaction through effective communication and fostering a motivated team environment. Skilled in workflow planning and employee engagement, driving operational excellence and productivity.
Overview
17
17
years of professional experience
Work History
GM
Papa Johnhs
01.2024 - 12.2024
- Fostered a positive work environment to improve team morale and productivity levels.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sandwich Artist
Casapulla's Subs
05.2022 - 12.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Insider
Dominios
08.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Insider
Papa Johns
03.2016 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Manager
Serpes Bakery
05.2008 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree -
John Dickinson High School
Wilmington, DE01-2006
Skills
- Operations management
- Organizational development
- Marketing expertise
- Staff training and development
- Employee development
- Efficient multi-tasker
- Workflow planning
- Verbal and written communication
- Motivation
- Training and coaching
- Team player
Timeline
GM
Papa Johnhs
01.2024 - 12.2024
Sandwich Artist
Casapulla's Subs
05.2022 - 12.2023
Insider
Dominios
08.2021 - 02.2022
Insider
Papa Johns
03.2016 - 07.2021
Manager
Serpes Bakery
05.2008 - 12.2015
No Degree -
John Dickinson High School
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