Katja Birk
Zapfendorf,BY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Assistant in a Car Dealership - Team Leade
Auto Scholz AHG GmbH & Co. KG
10.2022 - Current
- Led and motivated the service assistant team, ensuring efficient task distribution and fostering a positive work environment.
- Ensured that customer inquiries and complaints were handled promtply and professionally, achieving high levels of customer satisfaction.
- Coordinated and scheduled service appointments to ensure smooth operations within the service department.
- Acted as the liaison between customers, service technicians, and other dealership departments to ensure smooth communication and collaboration.
- Implemented measures to enhance customer satisfaction and retention.
- Monitored service processes and standards to maintain consistent high-quality service delivery.
- Prepared reports and statistics on service activities and performance to monitor team performance and identify areas for improvement.
Complaint Management Clerk
KOINOR Polstermöbel GmbH & Co. KG
06.2021 - 09.2022
- Receiving, reviewing, and addressing customer complaints and inquiries.
- Managing written and verbal correspondence with customers to clarify issues and offer solutions.
- Recording and documenting all complaints and their resolution status in internal systems.
- Identifying recurring issues and creating reports to improve products or services.
- Collaborating with other departments, such as quality management or customer service, to find solutions to customer problems.
- Monitoring the progress of complaint resolutions to timely solutions.
- Ensuring that customers are satisfied with the resolution process and outcomes.
Office Management Clerk
A&N Scholz Karosseriebau GmbH & Co. KG
02.2021 - 06.2021
- Handling customer inquiries, providing advice, and preparing quotes for repairs and maintenance.
- Coordinating an monitoring orders, procuring, necessary parts and materials, and ensuring timely completion of work.
- Preparing and checking invoices, managing incoming invoices, and maintaining accounting records.
- Monitoring stock levels, ordering spare parts and materials, and organizing inventory storage.
- Maintaining contracts with suppliers and service providers, negotiating terms, and ensuring compliance with contractual agreements.
- Managing customer data, preparing reports, and handling general office management.
Apprenticeship Automotive Salesperson
Autohaus Wormser GmbH
09.2018 - 01.2021
Apprenticeship Industrial Clerk
IBC SOLAR AG
09.2013 - 07.2016
Education
No Degree - Industrial Engineering Automotive Technology
Hochschule Coburg
Coburg, GermanyHigh School Diploma -
Staatliche Berufsoberschule Bamberg
Bamberg, Germany07.2017
General Certificate of Secondary Education (GCSE) -
Staatliche Realschule Scheßlitz
Scheßlitz, Germany07.2013
Skills
Teamwork and Collaboration
Communication Skills
Conflict Resolution
Organizational Skills
Problem-Solving Skills
Customer Orientation
Time Management
Technical Understanding
Project Management
Additional Information
Date of Birth: 01/09/1997
Nationality: German
Languages
German
English
Timeline
Service Assistant in a Car Dealership - Team Leade
Auto Scholz AHG GmbH & Co. KG
10.2022 - Current
Complaint Management Clerk
KOINOR Polstermöbel GmbH & Co. KG
06.2021 - 09.2022
Office Management Clerk
A&N Scholz Karosseriebau GmbH & Co. KG
02.2021 - 06.2021
Apprenticeship Automotive Salesperson
Autohaus Wormser GmbH
09.2018 - 01.2021
Apprenticeship Industrial Clerk
IBC SOLAR AG
09.2013 - 07.2016
No Degree - Industrial Engineering Automotive Technology
Hochschule Coburg
High School Diploma -
Staatliche Berufsoberschule Bamberg
General Certificate of Secondary Education (GCSE) -
Staatliche Realschule Scheßlitz
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