Kayla Ferguson
Middletown
Summary
Dynamic and customer-focused hospitality professional with over eight years of experience in high-energy, client-facing environments. Skilled in providing exceptional service as a server and bartender, ensuring guest satisfaction through attention to detail and strong communication. Experienced in handling administrative tasks, managing front desk operations, and delivering outstanding customer service as a receptionist. Adept at multitasking, problem-solving, and working under pressure while maintaining a positive attitude. Seeking to leverage a diverse skill set in a customer-oriented role that values dedication, organization, and the ability to create positive experiences.
Overview
3
3
years of professional experience
Work History
Bartender
Timothy’s Riverfront Restaurant
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Beverage Cart Attendant
The Peninsula Golf & Country Club
06.2024 - 08.2024
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
Server
Klondike Kate’s Restaurant and Saloon
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chesapeake Inn Restaurant
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Receptionist
Loving Touch Animal Clinic
11.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, DE05-2026
Associate of Arts - Psychology
University of Delaware
Newark, DE05-2022
High School Diploma -
Appoquinimink High School
Middletown, DE06-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
Timeline
Bartender
Timothy’s Riverfront Restaurant
12.2024 - Current
Beverage Cart Attendant
The Peninsula Golf & Country Club
06.2024 - 08.2024
Server
Klondike Kate’s Restaurant and Saloon
11.2023 - 05.2024
Server
Chesapeake Inn Restaurant
04.2022 - 08.2022
Receptionist
Loving Touch Animal Clinic
11.2021 - 04.2022
Bachelor of Science - Psychology
Wilmington University
Associate of Arts - Psychology
University of Delaware
High School Diploma -
Appoquinimink High School
Similar Profiles
Aaron YarbroughAaron Yarbrough
Dishwasher at Riverfront RestaurantDishwasher at Riverfront Restaurant
Marisa SonnierMarisa Sonnier
General Manager at Riverfront RestaurantGeneral Manager at Riverfront Restaurant
Delila DavisDelila Davis
Head Hostess at Docklands RiverfrontHead Hostess at Docklands Riverfront