Kayla Grady
Jacksonville
Summary
Highly motivated and results-oriented professional with a strong passion for achieving excellence in all endeavors. Skilled in independent and collaborative work environments, adept at implementing efficient processes that drive success. Exceptional communication and interpersonal abilities enable effective interaction with diverse individuals and groups at all levels of an organization. Seasoned Sales Representative with a proven track record of success in both business-to-business and business-to-consumer sales across multiple industries. Known for consistently surpassing sales goals, expanding territories, and fostering long-term relationships with customers and clients to drive sustained business growth. Experienced in overseeing day-to-day business operations to ensure smooth functioning and optimal performance.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
NewSouth Window
05.2021 - 11.2023
- Call potential clients and gather all information to coordinate sales appointments
- Answer client questions regarding their account or sales product
- Communicate to all departments about customers' concerns
- Schedule and assign appointments for multiple representatives
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Permit Coordinator
NewSouth Window
01.2020 - 11.2023
- Communicated and maintained relationships with multiple municipalities and architects to organize and submit paperwork on time to ensure customers' contract times were met
- Write and draft specifications detailing each permit's work
- Gather, submit, and upload HOA submissions / approvals before obtaining permits
- Set up inspections between customer and inspector to finalize permit and close all jobs as last point of contact
- Schedule failed inspection and final services on multiple calendars for multiple technicians
- Order product and ensure that all numbers and information is accurate
- Cross training on payroll
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
Bayhost / Event Coordinator
Top Golf
01.2018 - 01.2020
- Provide customer service in company by focusing on interpersonal and communication skills
- Set up and breakdown collaborative events with attention to detail
- Market new ideas, prepare checks, collect payments, resolve customers' complaints to ensure best experience for the guest
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Education
Bachelor of Arts - English Language And Literature
Valdosta State University
Valdosta, Georgia06.2017
Bachelor of Arts - French Language And Literature
Valdosta State University
Valdosta, Georgia06.2017
High School Diploma -
Kaiserslautern High School
Kaiserslautern, Germany05.2012
Skills
Analytical Problem Solving
Customer Service/Communication
Creative Writing
Data Entry
Editing
Exceptional Leadership
Goals and Performance
Managerial Skills
Sales Reporting
Sales Strategy Development
Strong Enthusiasm
Team Communication and Synergy
Volunteer Experience
- USO event coordinator, overseas
- Boys and Girls Club Mentor, English / Reading Tutoring
Languages
French
Advanced (C1)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Timeline
Sales Coordinator
NewSouth Window
05.2021 - 11.2023
Permit Coordinator
NewSouth Window
01.2020 - 11.2023
Bayhost / Event Coordinator
Top Golf
01.2018 - 01.2020
Bachelor of Arts - English Language And Literature
Valdosta State University
Bachelor of Arts - French Language And Literature
Valdosta State University
High School Diploma -
Kaiserslautern High School
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