Kayla Johnson
Wilmington
Summary
Results-driven Case Manager with expertise in case documentation and progress monitoring. Proven ability to coordinate with legal teams and community resources to deliver impactful client services and support .
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Case Manager 2
New Castle County Family Court
Wilmington
03.2023 - Current
- Coordinated case management plans with legal teams and community resources.
- Facilitated meetings between clients and social service providers.
- Maintained detailed case records in compliance with court regulations.
- Monitored client progress and adjusted case plans as needed.
- Provided support during court hearings to advocate for client needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
Medical/Radiology Scheduler
Lenox Hill Rad Net
Newark
12.2021 - 12.2022
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to optimize patient flow and scheduling needs.
- Managed incoming calls to address patient inquiries and appointment requests.
Certified Nursing Assistant
Churchman Village
Newark
05.2020 - 11.2021
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
- Educated patients on health practices and medications under nurse supervision.
Medical Receptionist
Concerta Urgent Care
Newark
02.2020 - 10.2020
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and maintained patient records accurately.
- Verified insurance information and processed patient registrations promptly.
- Answered phone calls and addressed patient inquiries with professionalism.
Education
Some College (No Degree) - Radiologic Technology
Delaware Technical Community College
Newark, DEHoward High School of Technology
Wilmington, DESkills
- case management
- court advocacy
- progress monitoring
- intake assessment
- effective communication
- Case documentation
- MS office
- Data entry and analysis
Timeline
Case Manager 2
New Castle County Family Court
03.2023 - Current
Medical/Radiology Scheduler
Lenox Hill Rad Net
12.2021 - 12.2022
Certified Nursing Assistant
Churchman Village
05.2020 - 11.2021
Medical Receptionist
Concerta Urgent Care
02.2020 - 10.2020
Some College (No Degree) - Radiologic Technology
Delaware Technical Community College
Howard High School of Technology