Kayla Martin
Wilmington
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance and Training Associate
Resources for Human Development, RHD
Claymont, DE
02.2025 - Current
- Train a minimum of 12 staff in basic Mandt de-escalation and Adult CPR/First Aid/AED training monthly
- Create and integrate instructional resources to support diverse learning styles and preferences
- Facilitate weekly onboarding sessions for new hires; establishing company expectations through virtual and in-person mediums
- Generate and store certificates upon course completion for over 700 staff across several programs
- Officiate Standard Operating Procedures for the Training Department
Operations Administrator
Analytical Biological Services Inc.
01.2020 - 10.2024
- Perform 2 internal audits monthly using ISO 9001 standard
- Illustrate audit workflow through template creation, flowcharts, and written communication
- Create annual audit plan and modify as needed
- Draft and finalize Quality Manual based on ISO and CAP standards
- Review and Update Standard Operating Procedures and Work Instructions
Admissions Coordinator
Bayside Health & Rehabilitation Center
01.2019 - 01.2020
- Record demographic and insurance information for patients during admission
- Explain rehabilitation facility policy to patients and their families
- Provide updates to managed healthcare insurance companies on the policy holder's health status
- Perform facility tours for potential skilled nursing facility or hospice patients
Outsourcing Representative
Revint Solutions
01.2018 - 01.2019
- Schedule mammogram, bone density, and ultrasound appointments in call center environment
- Verify insurance eligibility with patients and doctor offices during pre-registration
- Confirm ICD-10 compliance on prescriptions
- Manage high call volumes using call log spreadsheet
Research Assistant
McNair Scholars: University of Delaware
01.2017 - 01.2018
- Assist Principal Investigator with recruitment methodologies
- Create a literature review on various aspects of quality sleep
- Secondary data analysis on sleep quality and cognitive function
- Present research findings at undergraduate symposiums
Teaching Assistant
University of Delaware
01.2017 - 01.2017
- Foster a critical thinking environment in relation to race-based health disparities
- Produce and conduct presentations on behavioral, environmental, and socioeconomic impact on health
- Grade assessments using student rubric for 12 undergraduate students
- Manage office hours for students needing additional guidance on assignments
Education
Bachelor of Arts - Health Sociology
University of Delaware
01.2018
Skills
- Audits
- Presentations
- Evaluation
- Scheduling
Certification
- Six Sigma - Green Belt
- ISO 9001:2015
Timeline
Compliance and Training Associate
Resources for Human Development, RHD
02.2025 - Current
Operations Administrator
Analytical Biological Services Inc.
01.2020 - 10.2024
Admissions Coordinator
Bayside Health & Rehabilitation Center
01.2019 - 01.2020
Outsourcing Representative
Revint Solutions
01.2018 - 01.2019
Research Assistant
McNair Scholars: University of Delaware
01.2017 - 01.2018
Teaching Assistant
University of Delaware
01.2017 - 01.2017
Bachelor of Arts - Health Sociology
University of Delaware