Kaylyn Vickers
Wilmington
Summary
Dedicated and compassionate Medical Receptionist with over 6 years of experience in healthcare administration, patient scheduling, insurance verification, medical records management, and customer service. Strong ability to build positive relationships with patients, maintain accurate documentation, and manage multiple responsibilities in fast-paced environments. Known for professionalism, attention to detail, and a commitment to providing exceptional patient care and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Delaware Center for Maternal Fetal Medicine of Christina Care
Newark, DE
06.2024 - Current
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted in verifying patient insurance information and eligibility for services.
- Maintained organized medical records, ensuring confidentiality and compliance with regulations.
- Communicated effectively with patients to address inquiries and provide exceptional service.
- Utilize Excel and office software to maintain accurate records
- Assist Providers and clinical staff with administrative support.
Patient Access Coordinator
Us Digestive Health
Newark, DE
02.2023 - 06.2024
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
- Streamlined appointment scheduling procedures, reducing wait times for patients and improving operational efficiency.
- Assisted in insurance verification processes, confirming coverage details to facilitate seamless patient access to services.
- Patient intake, Vitals and Triage process
Office Manager/ Bookkeeper
Pro-Tech Pest Services
Newark, DE
01.2019 - 02.2023
- Coordinated daily office operations, ensuring seamless workflow and communication across departments.
- Implemented efficient scheduling processes to optimize resource allocation and improve staff productivity.
- Managed inventory control systems, streamlining supply procurement and reducing operational costs.
- Developed training materials for new hires, enhancing onboarding experience and team integration.
- Oversaw maintenance of office equipment, ensuring functionality and minimizing downtime for employees.
Education
High School Diploma -
Howard High School
Wilmington, DEHigh School Diploma -
Concord High School
Wilmington, DE06-2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Patient registration
- Office administration
- Medical records management
- Insurance verification
- Microsoft Excel/Word
- Medical office administration
- EMR / EHR
- Problem-solving
- Critical thinking
- Organization and time management
Certification
CPR Certified
Languages
English
Timeline
Medical Receptionist
Delaware Center for Maternal Fetal Medicine of Christina Care
06.2024 - Current
Patient Access Coordinator
Us Digestive Health
02.2023 - 06.2024
Office Manager/ Bookkeeper
Pro-Tech Pest Services
01.2019 - 02.2023
High School Diploma -
Howard High School
High School Diploma -
Concord High School