Travelling, Social Works
Kazi Sazid Ahmed
IT Support Analyst
Mönchengladbach,North Rhine-Westphalia
Summary
With five years of professional experience within IT companies, along with a bachelor's degree in computer science and a master's in business administration, the background reflects a robust basis for the role. After operating as an IT support analyst for four years, a proven track record emerges, showcasing the delivery of technical support to end-users in a fast-paced environment. Embracing effective communication and collaboration across cross-functional teams for issue identification, prioritization, and resolution, a user-centric approach underpins the unwavering commitment to surpassing performance targets and consistently delivering exceptional support.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Retail Sales Analyst
WHSmith Germany GmbH
Dusseldorf
08.2020 - 07.2024
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Monitored compliance and filing requirements in conjunction with more than 60 staff members and management.
- Conducted system analysis and implementation to maintain and improve computer system performance by up to 5%.
IT Support Specialist
Connecting Tomorrow IT Solutions GmbH
Zurich, Switzerland
03.2020 - 08.2020
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
IELTS Trainer
British American Resource Centre
Dhaka
02.2017 - 03.2020
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Exercised discretion when handling confidential student and staff profiles.
- Maintained accurate files of assessment results, graded assignments, and student work.
Education
MBA - Business Administration And Management
03.2022 - 09.2023
Focused on the study of Retail Business systems and architecture.
Bachelor of Science - Computer Science And Engineering
08.2016 - 02.2020
Advanced knowledge in programming fundamentals, utilizing the basics of coding and programming logic with languages like Python. Proficiency in Excel, skills in data structures and algorithms, software engineering, databases and data management, and web development
Bachelor of Science - Geography & Environment
2017 - 2020
Skills
Python
undefinedInterests
Timeline
Universidad Internacional Isabel I De Castilla - MBA, Business Administration And Management
03.2022 - 09.2023
Retail Sales Analyst - WHSmith Germany GmbH
08.2020 - 07.2024
IT Support Specialist - Connecting Tomorrow IT Solutions GmbH
03.2020 - 08.2020
IELTS Trainer - British American Resource Centre
02.2017 - 03.2020
Jahangirnagar University - Bachelor of Science, Geography & Environment
2017 - 2020
Southeast University - Bachelor of Science, Computer Science And Engineering
08.2016 - 02.2020
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