KEHINDE ADEYINKA ADEMOSU
DAGENHAM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Work-at-home-agent
NURAKEEM SERVICES
02.2012 - Current
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
ATIONAL CRTIFICATE OF EDUCATION IN ECONOMICS AND P - NATIONAL CERTIFICATE OF EDUCATION
OYO STATE COLLEGE OF EDUCATION
NIGERIA07.1983
Timeline
Work-at-home-agent
NURAKEEM SERVICES
02.2012 - Current
ATIONAL CRTIFICATE OF EDUCATION IN ECONOMICS AND P - NATIONAL CERTIFICATE OF EDUCATION
OYO STATE COLLEGE OF EDUCATION
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
WILLI DANIELSWILLI DANIELS
Receptionist at CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GAReceptionist at CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GA
Melissa DixonMelissa Dixon
Practice Manager III at HCA Physicians Services Group-TRAUMAcare and Acute Surgical Services/Trident OrthopedicsPractice Manager III at HCA Physicians Services Group-TRAUMAcare and Acute Surgical Services/Trident Orthopedics
Qinglun MengQinglun Meng
Manager at Alfa Components Industries LtdManager at Alfa Components Industries Ltd
Kulvinder KaurKulvinder Kaur
ED Receptionist at Queens & King George HospitalED Receptionist at Queens & King George Hospital