KEITH HAYS

Dedicated, seasoned, and dynamic professional decades of technical experience providing an extensive background in designing and implementing overall SQL Server solutions armed with management tools, methodologies, and technologies expertise. Demonstrates expertise in technical design as well as in diagnosing, isolating, and resolving issues pertaining to data and database infrastructure. Possesses proficiency in articulating processes and procedures for instantiating, managing, monitoring, and tuning using analytical skills, tools, and techniques to investigate database issues and draw conclusions.

• Designed and instigated enterprise Business Intelligence (BI) at Gaylord, including SharePoint Integrated SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), and SQL Server Integration Services (SSIS) over a 2-year period culminating in multiple new permanent teams within the IT Department
• Functioned as Farm Administrator for SharePoint as well as technical lead for Planview Enterprise PMO system; Numara Trackit Helpdesk System; Newmarket Daylight Sales and Catering – Industry standard; and BlueCube Workforce Management System
• Took an active role as a voting member of the Architectural Review Board (ARB), which votes on all new systems entering the company for Gaylord Entertainment
• Instigated the Creation of the System Architecture Collaboration group at HealthStream
• Redesigned overall production SQL Server System at HealthStream to meet business standards
• Led efforts in realizing $250K yearly savings in Microsoft support costs by moving all development, testing, and Cold DR systems to Microsoft Developer Network Platforms (MSDN) licensing
• Boosted uptime on all critical line of business application database servers from 95% to 99.999% annually along with non-critical servers to 99.95% and maintained a maximum of 2ms response time
• Administered the successful consolidation of 250 database servers with 1300 databases in 3 years to 24 servers with over 2000 databases without the extra cost and loss of performance associated with virtual technologies
• Established enterprise-wide performance monitoring of SQL Server environments utilizing the Idera SQL Diagnostic Manager system to provide in-depth, real-time and historical performance characteristics as well as alerting and long-term planning ability
• Adopted innovative ideas in conceptualizing and employing SQL Server Disaster Recovery design with a failover site greater than 850 miles away and with recovery point objective (RPO) and recovery time objective (RTO) constraint of 8 hours each, allowing for cross-subnet disaster recovery without synchronous replication or a stretched virtual local area networks (VLANs)
• Achieved actual disaster recovery (DR) time in Business Continuity Testing for all enterprise SQL servers, including underlying network and SAN times of four hours and included zero losses of data
• Planned and initiated SharePoint as an enterprise replacement for all existing Intranet sites at Gaylord
• Established inclusive security policy for SQL servers to meet the highest level of confidence as well as PCI and SOX audit requirements
• Received numerous IT “WOW” awards; nominated by colleagues for exceptional performance on a particular project or other endeavor
• Obtained Gaylord IT Presidential Award; voted by IT directors for exceptional performance

Southdown Corp. § Brentwood, TN

General Manager 1994-1998

§ Managed all aspects of a multimillion-dollar restaurant business including P&L, hiring, training, and quality control for 30 to 45 direct reports including 3 Assistant Managers

Marriot Management group, Healthcare. § Nashville, TN and Lebanon, TN

Executive Chef 1991-1994

§ Managed all aspects of food service in conjunction with Dietitian teams for Humana McFarland Hospital and St. Paul’s Senior Retirement Center with 25 to 30 direct reports including Team leads at McFarland, and 5 to 7 direct reports including a Sous Chef (Assistance Chef) at St. Paul’s.