KELLY L. JONES
Frankford,DE
Summary
Seasoned computer user actively seeking new opportunities in the IT field. Successfully completed Coursera's online Google IT Support Certification, a comprehensive program providing hands-on training in troubleshooting, customer service, networking, operating systems, systems administration, and security. Background in digital design and strong proficiency in creative software. Excels at creative problem-solving. Eager to leverage diverse skill set and contribute to the success of an innovative organization in the IT industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelance Artist
Freelance Artist
01.2018 - Current
- Create a range of art by commission for clients specializing in digital art, managed over a hundred clients to date
- Produce a selection of options to provide a visual for the client
- Provide multiple mediums for the finished product, optimized clear communication for quick turnaround times
Customer Service Representative
Browseabout Books
05.2023 - 01.2024
- Provide superior customer experience in busy independent boardwalk-located bookstore, managed over 30 incoming calls and tended to innumerable tourists.
- Assist customers by locating merchandise and making recommendations, managed to sell my personal favorites well over 50 times in the rush season
- Use computer software to research and place orders
- Organize merchandise displays for visual appeal
Substitute Teacher
Carroll County Public Schools
08.2021 - 06.2022
- Taught multiple subjects including Art, English, Math and History, grades K-12, adapting teaching styles to each age group
- Knowledge of lesson plans
Graphic Design Intern
Salisbury University Art Galleries
09.2020 - 12.2020
- Recognized the value of expanding professional skills with passion for design, helped with approximately 5 gallery advertising projects for my university's semester
- Designed a brochure advertising Salisbury University faculty artist John Mosher’s 'Curiosities' exhibition
- Discussed expectations and design focus with manager
- Entrusted to access and update the gallery’s Squarespace site
- Gained insight in how to collaborate with others in creating a visual design project
- Successfully adapted to remote virtual environment
Education
Bachelor of Fine Arts - Graphic Design, Art History
Salisbury University
Salisbury, MD05.2021
Skills
- Customer service skills
- Computer proficiency
- Professional oral and written communication skills
- Ability to work in a fast-paced environment
- Punctuality
- Flexible scheduling
- Ability and willingness to learn and adapt to new situations
- Creative problem solving
- Basic computer architecture
- Operating systems (Windows, Linux)
- Remote connection and virtual machines
- Computer networking
- Software management
- Troubleshooting
- Routing concepts
- VPNs and proxies
- Package and software management
- Process management
- Resource monitoring
- Systems administration
- Configuration
- Centralized management
- Implementing/managing directory services
- Data management and recovery
- IT security
- Cryptology/encryption
- Hashing
- Network security
- Visual art creation
- Digital illustration
- Traditional drawing
- Commission requests
- Logo creation
Certification
- Google UX Design, Google on Coursera, 10/22
- Google IT Support Professional, Google on Coursera, 02/25
Timeline
Customer Service Representative
Browseabout Books
05.2023 - 01.2024
Substitute Teacher
Carroll County Public Schools
08.2021 - 06.2022
Graphic Design Intern
Salisbury University Art Galleries
09.2020 - 12.2020
Freelance Artist
Freelance Artist
01.2018 - Current
- Google UX Design, Google on Coursera, 10/22
- Google IT Support Professional, Google on Coursera, 02/25
Bachelor of Fine Arts - Graphic Design, Art History
Salisbury University
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