Kelly Martin
Clayton
Summary
Dedicated 911 Dispatcher with extensive experience in emergency services and handling critical situations. Known for maintaining composure under pressure, providing empathetic support to callers, and enhancing response times through effective communication and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Cecil County Department of Emergency Services
Elkton, MD
04.2024 - Current
- Operated multi-line phone system to receive emergency calls and assess urgency.
- Provided accurate information to callers while ensuring swift dispatch of emergency services.
- Coordinated response efforts with law enforcement, fire departments, and medical units.
- Maintained detailed logs of all communications and actions taken during incidents.
- Monitored radio transmissions for real-time updates and coordinated resources effectively.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
EMT-B
St. Francis Hospital
Wilmington, DE
01.2023 - 04.2024
- Assessed and stabilized patients during emergency situations, prioritizing care based on severity.
- Collaborated with healthcare teams to ensure seamless patient transitions from pre-hospital to hospital care.
- Operated medical equipment, including defibrillators and oxygen delivery systems, ensuring functionality and readiness.
- Trained new EMT staff on protocols and procedures, enhancing team performance and service delivery.
EMT-B
American Legion Ambulance Station 64
Smyrna, DE
01.2021 - 12.2022
- Documented patient information accurately in electronic health records for continuity of care.
- Evaluated incident scenes for safety hazards, facilitating effective response strategies under pressure.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
EMT-B
St. Francis Hospital
Wilmington, De
10.2018 - 01.2021
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Trained new EMTs on proper protocols and procedures.
EMT-B
Nemours
Wilmington, DE
02.2015 - 10.2018
- Assisted with patient stabilization, ensuring effective communication with medical personnel during transport.
- Trained new EMTs on protocols, improving team performance and enhancing patient care standards.
- Collaborated with healthcare professionals to create comprehensive care plans for diverse patient populations.
Education
No Degree - IT Network Security
Delaware Technical Community College
DEHigh School Diploma -
POLYTECH High School
Woodside, DE05-2010
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Information gathering
- Computer-aided dispatching
- Police and fire procedures
- Public safety awareness
Certification
- EMD - Emergency Medical Dispatch | Exp. 09/30/2026
- EPD - Emergency Police Dispatch | Exp. 09/30/2026
- EFD - Emergency Fire Dispatch | Exp. 09/30/2026
- ETC - Emergency Telecommunicator | Exp. 09/30/2026
- CPR | Exp. 10/2026
Timeline
911 Dispatcher
Cecil County Department of Emergency Services
04.2024 - Current
EMT-B
St. Francis Hospital
01.2023 - 04.2024
EMT-B
American Legion Ambulance Station 64
01.2021 - 12.2022
EMT-B
St. Francis Hospital
10.2018 - 01.2021
EMT-B
Nemours
02.2015 - 10.2018
No Degree - IT Network Security
Delaware Technical Community College
High School Diploma -
POLYTECH High School