Kelsey Spence
Rehoboth Beach
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Sodel Concepts
Rehoboth Beach
2024.02 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules to optimize labor efficiency and coverage.
- Coordinated training programs for new team members on service standards.
- Implemented inventory management systems to track food and supplies.
- Led team meetings to enhance communication and address challenges.
- Fostered a positive work environment to promote employee engagement and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Event Manager
Sodel Concepts
Rehoboth Beach
2022.01 - 2025.01
- Coordinated logistics for various events, ensuring smooth operations throughout each phase.
- Collaborated with vendors to secure services and supplies for successful event execution.
- Developed event timelines and schedules, streamlining planning processes for team efficiency.
- Managed on-site event setup and breakdown, overseeing staff and vendor activities effectively.
- Communicated with clients to understand their needs and tailor events accordingly.
- Supervised event staff, providing guidance and training for optimal performance during events.
- Evaluated venues for suitability, ensuring alignment with client expectations and event goals.
- Implemented feedback mechanisms post-events to enhance future planning and execution strategies.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
Education
Associate of Applied Science - Early Childhood Care And Education
Pennsylvania College of Technology
Williamsport, PA 2011.02 - 2014.12
Serve Safe Certified -
Serve Safe
ABC Certified -
ABC CERTIFIED
Skills
- Budget management
- Inventory control
- Staff scheduling
- Employee training
- Event coordination
- Customer service
- Facility management
- Client communication
- Problem solving
- Leadership development
- Team building
- Operational efficiency
- Conflict resolution
- Communication skills
- Sales planning and implementation
- Budgeting
- Event logistics
- Schedule management
- Top talent recruiting, hiring, and retention
- Account management
- Economic analysis
- Product analysis
- Customer relationship management
- Customer experiences
- P&L management
- Training and coaching
- Financial document control
- Analytical skills
- Budgeting and cost control strategies
Timeline
General Manager
Sodel Concepts
2024.02 - Current
Event Manager
Sodel Concepts
2022.01 - 2025.01
Associate of Applied Science - Early Childhood Care And Education
Pennsylvania College of Technology
2011.02 - 2014.12
Serve Safe Certified -
Serve Safe
ABC Certified -
ABC CERTIFIED