SAP
Kelvin Osei Owusu
Business Support Specialist
Delfgauw, owusu
Summary
I am an ambitious individual with strong background and track-record of delivering top performance. I am very passionate about finance because of the excitement and challenges it offers but also very much interested in entrepreneurial initiatives which disrupt traditional business models through the application of new technologies. I have leadership and teamwork skills with keen focus on value creation. I possess a large spectrum of experience in banking, logistics and supply chain and my professional skills include relationship management, financial reporting and analysis, credit analysis, corporate valuation, risk management, marketing and sales, production and operations management. My personal qualities include, optimism, passion, analytical, persistence, persuasiveness, excellent interpersonal skills and teamwork.
Overview
9
9
years of professional experience
23
23
years of post-secondary education
3
3
Languages
Work History
Outbound Support Specialist
Thermo Fisher Scientific, Bleiswijk
Holland
03.2022 - Current
- Orders on hold - order set-up issues - missing stock issues
- End of Day Process & Report: - Process, report figures and order metrics to business - Open orders (Systematically stuck and shipped orders)
- Negative Stocks: - Local sales office contacts and communications (EMEA) - Ledger analysis (sales and stock) Page 1 of 5
- System Investigations: - Over-commitments - Product set up issues - Reporting order interface/status issues
- Communications: - Local sales offices (EMEA)/Order owners or originators - Order management: Customer care, Scheduling and Export
- Stock management - Site leadership - Upper company
- Project: - Manhattan Implementation (WMS)
Business Development Manager
Global Afro Foods B.V
Poeldijk, Holland
09.2019 - 02.2022
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Operations Officer
Ferramediaholding
01.2018 - 12.2018
- Administrative functions including operations, supporting marketing and finance department ensuring that operational activities are executed within allotted budget and set sales targets are achieved
- Performed budget allocation and management expense for company activities
- Liaise with company clients and partners ensuring excellent customer service in order to build and maintain strong relationship with clients and partners
- Assist in performing business plans
- Ensured clients complaints are handled and resolved accurately and quickly
- Assisted in developing and implementing plans to improve operational effectiveness and efficiency.
Università degli Studi di Siena
Siena
06.2016 - 03.2018
- Explain to prospective students detailed courses offered by the faculty of political economics and statistics and also help students in making the right choices consideing their interest, strength and weaknesses
- Encourage students (mostly Italians with B2 level of english) to choose course programmes with english as medium of instruction
- Help students with studying challenges especially students from finance and accounting
- Assist students in assessing various scholarship opportunities at the
- University of siena
- Organizing short english lessons for students who finds basic english as a difficult task
- Help in executing tutorship projects organized by the head of tutorship at the faculty of economics and statistics.
Marketing Business Development Coordinator
Pacific Savings and Loans Limited
05.2014 - 12.2014
- Accra
- Supervision of branch marketing activities to achieve set targets
- Supervise Marketing officers to acquire new businesses, maintain and manage clients to achieve individual targets
- Key account (SMEs) portfolio management and growth through built relationships based on trust
- Develop and implement a target market oriented client acquisition strategies to create sustained demand for both retail and credit products available
- Providing professional advice and information to individuals and business clients on both credit and retail products upon the identification of client needs
- Performing Customer Loan assessment by visiting the customer’s business and residence, contacting suppliers and other stakeholders of the client where the need be and analysing the information in a professional manner
- Performing initial loan and o/d appraisal and make proposals for credit committee consideration
- Monitoring and reviewing outstanding loans and short term facilities and giving information to credit committee on such
- Reporting branch marketing activities to the Head of Marketing for review and performance evaluation.
Marketing officer
Pacific Savings and Loans Ltd
07.2012 - 06.2013
- Ghana
- Key account portfolio management
- Regular visits and calls to dormant clients and revision of dormant accounts
- Providing professional advice and information to individuals and business clients on both credit and retail products upon the identification of client needs
- Performing Customer Loan assessment by visiting the customer’s business and residence, contacting suppliers and other stakeholders of the client where the need be and analysing the information in a professional manner
- Performing initial loan and o/d appraisal and make proposals for credit committee consideration.
Marketing Manager
LWML
01.2012 - 08.2012
- Supervise marketing executives and sales cashiers of the branch
- Provide professional advice and information to individuals and business clients on both credit and retail products upon the identification of client needs
- Develop and implement a target market oriented client acquisition strategies to create sustained demand for both retail and credit products available
- Perform initial loan appraisal and make proposals for credit committee consideration
- Perform Customer Loan assessment by visiting the customer’s business and residence, contacting suppliers and other stakeholders of the client where the need be and analyzing the information in a professional manner
- Regular calls and visits to existing portfolio clients and also prospecting for new clients
- Disburse loans and monitor outstanding loan and deposit portfolio of clients
Tigo Insurance Agent
Milicom (Ghana) Limited
Tema
05.2011 - 11.2011
- Educating existing and potential customers on operation and benefits of the Tigo Family Care Insurance policy service
- Taking data on field and enrolling customers on Tigo Family Care Insurance
- Entering data of enrolled customers
- Liaising with existing customers and reconciling differences with company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
Fidelity Bank Gh Ltd, FSA
12.2010 - 05.2011
- Booking bank liabilities i.e., creating bank deposits by acquiring potential customers and strengthening relationship with existing clients
- Booking personal loans
- Increasing fidelity sales coverage by building relationship and rapport with unbanked and under banked
- Providing after sales services.
Relationship Officer (intern)
UBA Group
Kumasi
07.2009 - 09.2009
- Handled 40-60 calls per day to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
SEMP Cert - Education For 21st Century & Teaching Practice
Pädagogische Hochschule Zürich
Switzerland 04.2001 - 04.2017
Master of Science - Finance
Università Degli Studi Di Siena
Siena-Italy 12.2014 - 03.2018
Bachelor of Science - Admin, Banking and Finance
Central University College
Accra-Ghana 10.2005 - 08.2009
Skills
Database Management Systemundefined
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of WMS Manhattan project.
- Resolved product issue through consumer testing.
Software
Manhattan WMS
JDE Enterprise one
Arrow WMS
Python
Microsoft office
VBA
Timeline
Outbound Support Specialist
Thermo Fisher Scientific, Bleiswijk
03.2022 - Current
Business Development Manager
Global Afro Foods B.V
09.2019 - 02.2022
Operations Officer
Ferramediaholding
01.2018 - 12.2018
Università degli Studi di Siena
06.2016 - 03.2018
Master of Science - Finance
Università Degli Studi Di Siena
12.2014 - 03.2018
Marketing Business Development Coordinator
Pacific Savings and Loans Limited
05.2014 - 12.2014
Marketing officer
Pacific Savings and Loans Ltd
07.2012 - 06.2013
Marketing Manager
LWML
01.2012 - 08.2012
Tigo Insurance Agent
Milicom (Ghana) Limited
05.2011 - 11.2011
Fidelity Bank Gh Ltd, FSA
12.2010 - 05.2011
Relationship Officer (intern)
UBA Group
07.2009 - 09.2009
Bachelor of Science - Admin, Banking and Finance
Central University College
10.2005 - 08.2009
SEMP Cert - Education For 21st Century & Teaching Practice
Pädagogische Hochschule Zürich
04.2001 - 04.2017
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