Kendria M. Cotto
Middletown
Summary
Professional project leader equipped with solid background in driving complex initiatives to successful completion. Strong emphasis on team collaboration, delivering impactful solutions, and adapting to shifting needs. Skilled in strategic planning, resource management, and stakeholder communication. Known for reliability and delivering measurable results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Project Director
Spartan Emergency Water Removal
07.2024 - Current
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Construction Project Manager
State of Delaware, Dept. of Facilities Management
05.2023 - 07.2024
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
- Verified completed projects met approved time, quality, and cost estimates.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Consulted with clients to define objectives and develop scopes.
- Addressed RFI submissions
- Managed Bid openings and reviewed Bids for accuracy and compliance.
Project Management Professional
Tiber Capital Group
11.2021 - 04.2023
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Negotiated contracts with external vendors, securing competitive pricing and favorable terms for required services or products.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
- Facilitated regular progress meetings with field Project Managers to maintain transparency, address concerns, and ensure alignment on key decisions.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored and scheduled permit rough and final permit inspections.
- Managed change orders and request for delays.
Construction Project Manager
Power Home Remodeling
05.2021 - 11.2021
- Inspecting and evaluating all aspects of the site to make an independent determination of the scope of work and viability of the project (Windows, Doors, Roof, Siding, Soffits, Gutters, Attic Insulation)
- Create precise measurements at each site to avoid unusable custom materials and a negative customer experience
- Advising customers on financing and possible changes to the scope of work
- Identifying alternative courses of action needed and negotiating directly with the customer without supervisor approval
- Responsible for selecting and managing the procurement of all materials for each job
- Analyze legal requirements related to licensing and permitting, including HOA requirements
- Administrative tasks in the office as needed
Project Manager
RESIPRO
09.2017 - 11.2020
- Manage all phases from planning to implementation throughout the life cycle of construction projects
- Coordination of inspections during various stages of construction, monitoring of permits, and daily oversight and management of subcontractors
- Generate materials take-off list for estimating and budgeting
- Review and improve construction cost estimates
- Reviewing construction plans
- Development of project construction schedules, plan materials, and purchase orders, to ensure work is within project scope
- Obtaining subcontractor estimates and bids, performing project buyouts, and managing subcontractors' progress against plan
- Schedule pre-construction site visits of all jobs that are under construction
- Oversee the construction schedule, budget and ensure the project is completed within deadline and budget
Regional Operations Manager
US Installation Group – Home Depot Flooring
06.2015 - 09.2017
- Develop and maintain relationships with the Home Depot management team, demonstrating superior communication
- Performed regular store visits
- Management of GM's and locations within the district; including all installation and service of flooring
- Manage the development and implementation of branch operations strategies to ensure target levels of production
- Manage the process, reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with district performance standards
- Manage regional target levels of production for service of installs
- Exercise a sense of urgency to address & satisfy customer issues in an extremely fast paced environment with many structured touch points
- Problem solving to present new ideas to improve level of service to customers and implement new business strategies
- Manage staffing levels at branch locations within district based on volume demands
- Ensure the commercial and residential installation and service scheduling is operating at an optimal level, reducing backlog
- Provide the highest levels of customer satisfaction based on the performance of branch operations
- Manage progressive disciplinary action plans
General Manager
US Installations Group – Home Depot Flooring
10.2011 - 06.2015
- Recruit, Hire, Train and Develop all direct reports
- Maintain relationships with Sub Contractors
- Maintain Installation Roster and Sub Contractor Compliance documents
- Oversee Billing by Contractors
- Oversee Scheduling & Routing for installations by Project Coordinator
- Tracking of job progress
- Set specific goals and action plans for direct reports and hold accountable for results
- Ensure all company policies and procedures are being followed
- Maintain highest levels of customer service levels for both Internal and External Customers
- Maintain keen sense of urgency
- Develop understanding of all company software programs
- Achieve Key Business Metrics
- Monthly review of Business Metrics with Supervisor (Regional Operations Manager)
- Conduct monthly review of business metrics with staff
- Manage projects as requested by the Regional Operations Manager
Project Coordinator
US Installation Group – Home Depot Flooring
11.2008 - 10.2011
- Constant interaction with Home Depot, installers and customers
- Monitor dispatches
- Track installations and service calls
- Schedule installations and confirm appointments with customers
- Solving customer problems and issues to maintain superior customer service
- Communicating and guiding technicians in the field to ensure a quality installation
Area Manager
Boscov's Department Stores
09.1997 - 10.2008
- Hiring and Training
- Inventory Control and Loss Prevention
- Planning and execution of merchandise resets
- Receiving/Merchandising
- Team Leadership
- Time Management
Education
High School Diploma -
Kofa High School
Yuma, AZ01.1995
Skills
- Agreement negotiation
- Scope development
- Schedule management
- Bidding management
- Team leadership
- Detail-oriented
- Conflict resolution
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Project scope
Certification
- OSHA 30-Hour Construction Certification, 2017
- OSHA 10-Hour Construction Certification, 2021
Timeline
Project Director
Spartan Emergency Water Removal
07.2024 - Current
Construction Project Manager
State of Delaware, Dept. of Facilities Management
05.2023 - 07.2024
Project Management Professional
Tiber Capital Group
11.2021 - 04.2023
Construction Project Manager
Power Home Remodeling
05.2021 - 11.2021
Project Manager
RESIPRO
09.2017 - 11.2020
Regional Operations Manager
US Installation Group – Home Depot Flooring
06.2015 - 09.2017
General Manager
US Installations Group – Home Depot Flooring
10.2011 - 06.2015
Project Coordinator
US Installation Group – Home Depot Flooring
11.2008 - 10.2011
Area Manager
Boscov's Department Stores
09.1997 - 10.2008
High School Diploma -
Kofa High School
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