Kenneth Iroezi
Eggebek
Summary
High-energy Recruitment Consultant / Business Developer offering 5-10 years of superior performance in human resources environments. Skillful at promoting employment opportunities in collaboration with online platforms. Successful at interviewing and securing top talent to achieve organizational targets. Knowledgeable of employer regulations and documentation requirements.
Overview
14
14
years of professional experience
Work History
Recruitment Consultant
Self-employeed
01.2022 - Current
- Hired employees and initiated new hire paperwork process.
- Operated and maintained applicant tracking and candidate management systems.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Worked alongside global business leader to deploy new training strategies.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Cost Analysis Business & Intel Research in Oil and Gas
Freelance
12.2023 - 05.2024
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Truck Dispatcher Logistics
Spedition Wohlert GmbH & Co KG
02.2023 - 04.2024
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Logistics Consultant
Econex Verkehrsconsult GmbH
04.2021 - 04.2023
- Coordinated dispatching of 70 drivers to accomplish daily delivery requirements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Promoted brand at industry events and through ongoing networking efforts.
- Integrated warehouse operations with existing and new business processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Directed shipping and receiving of wide range of products daily.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Sacristan Church Assistant
Taborkirche Freudenstadt
06.2018 - 03.2019
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Prepared meals for church members and guests for funerals or special events.
- Greeted guests with bulletins, directions, and friendly conversation.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Sourced and distributed food and supplies to those in need.
- Participated in religious ceremonies and events.
- Assisted with fundraising activities.
Recruitment Manager /Recruitment Consultant /Travel Consultant
F&G Personaldienst GmbH
11.2017 - 03.2018
- Designed, developed, and implemented successful recruitment processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Fostered positive work environment through comprehensive employee relations program.
- Devised hiring and recruitment policies for 12 -employee companies.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Created promotional materials to increase visibility and attract larger market share.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked alongside global business leader to deploy new training strategies.
Recruitment Consultant / Travel Services
Adecco Personaldienstleistungen GmbH
05.2016 - 09.2017
- Hired employees and initiated new hire paperwork process.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with managers to identify and address employee relations issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Assisted with writing job postings and job descriptions for boards.
- Worked alongside global business leader to deploy new training strategies.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Foreign Trade Intern
WPC World Port Centre
01.2011 - 01.2013
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
Education
Master of Arts - International Management Studies
Europa-University Flensburg
Flensburg, Germany11.2023
No Degree - Compliance - Fundamentals
House of Training Luxembourg
Luxembourg 01.2023
No Degree - Anti Money Laundering (AML) And KYC in Banking
House of Training Luxembourg
Luxembourg01.2023
Associate of Arts - Business Administration
University of Wisconsin - Superior
Superior Wisconsin06.2010
Bachelor of Arts - Economics
University of Minnesota - Duluth
Duluth Minnesota05.2010
Skills
- Portfolio Development
- Market Knowledge
- Client Relations
- Contract Negotiation
- Candidate Sourcing
- Social Media Recruiting
- Performance Tracking
- Applicant interviewing
- Organizational Development
- Analytical and Critical Thinking
- Remote Conferencing and Communication
- Teamwork and Collaboration
Websites
Languages
German
English
Spanish
Igbo
Gym, Sports, wandering, cycling, Reading, Traveling, AI and tech, Comicon
Hobbies and Interests
- Gym and Fitness: Committed to maintaining physical fitness through regular workouts and training routines. Passionate about strength training, cardio, and overall well-being.
- Sports: Enthusiast of various sports, actively participating in basketball and soccer. Enjoys both playing and watching games, keeping up with major sports events and teams.
- Wandering and Cycling: Enjoys exploring new areas and staying active through cycling. Regularly engages in long-distance cycling and urban exploration, combining fitness with a love for discovering new places.
- Reading: Avid reader with a diverse taste in literature, including fiction, non-fiction, and professional development books. Particularly interested in topics related to technology, psychology, and contemporary fiction.
- Traveling: Passionate traveler with a keen interest in experiencing different cultures and cuisines. Has traveled extensively, valuing the learning experiences and perspectives gained from international travel.
- AI and Technology: Enthusiastic about the latest developments in artificial intelligence, technology, and digital innovation. Follows tech trends and enjoys experimenting with new gadgets and software.
- Gaming and Virtual Reality: Enjoys immersive experiences through gaming and virtual reality (VR). Interested in the intersection of technology and entertainment, particularly in how VR is reshaping various industries.
- Comicon: Regular attendee of comic and pop culture conventions such as Comicon. Engages with the community, enjoys cosplay, and follows developments in comic books, films, and popular culture.
Timeline
Cost Analysis Business & Intel Research in Oil and Gas
Freelance
12.2023 - 05.2024
Truck Dispatcher Logistics
Spedition Wohlert GmbH & Co KG
02.2023 - 04.2024
Recruitment Consultant
Self-employeed
01.2022 - Current
Logistics Consultant
Econex Verkehrsconsult GmbH
04.2021 - 04.2023
Sacristan Church Assistant
Taborkirche Freudenstadt
06.2018 - 03.2019
Recruitment Manager /Recruitment Consultant /Travel Consultant
F&G Personaldienst GmbH
11.2017 - 03.2018
Recruitment Consultant / Travel Services
Adecco Personaldienstleistungen GmbH
05.2016 - 09.2017
Foreign Trade Intern
WPC World Port Centre
01.2011 - 01.2013
Master of Arts - International Management Studies
Europa-University Flensburg
No Degree - Compliance - Fundamentals
House of Training Luxembourg
No Degree - Anti Money Laundering (AML) And KYC in Banking
House of Training Luxembourg
Associate of Arts - Business Administration
University of Wisconsin - Superior
Bachelor of Arts - Economics
University of Minnesota - Duluth
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