Kenneth Jebjerg

Senior Data Architect - for a larger Norwegian Energy company

• Implementing Analytics Solution on Azure Synapse hosting device data transmitted from energy smart devices in Consumer homes
• Collaborated with system architects, design analysts and others to understand business and industry requirements.
• Developed database architectural strategies at modeling, design and implementation stages to address business or industry requirements.
• Managed identification, protection and use of data assets.

Migration and API Lead - Top car manufacturer in Germany

• Data Migration Domain, implementing new car leasing system
• Including planning and developing of data migration plan for migrating legacy Relation Management as well as lease contract related data to new leasing system under in development as well as assisting the data migration team at customer site in identifying data transformation/curating needs during ETL
• Led migration
• Proof of Concept (POC) and organizing the ETL process
• Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
• API Solution design for real-time exchange of lease contract data to central legacy system

• Master Profile asset lead, Responsible for HP’s WW customer/product and device registration platform hosting over 500 million consumer customer profiles used for outbound marketing, Careforce (Salesforce) search for customer and asset info when creating new case, provide strong entitlement data to HP’s global warranty database, exchange with HP’s direct shops, analytics platform, global privacy platform
• Business Analyst on IT lead projects in the consumer CRM space, defining Plan of Record (POR) roadmap, working with HP Finance on the Cost Benefit Analysis (CBA) for project justification and defining the business requirements for the functionality of the project solution delivery
• Work with IT Solution Architects in the design phase ensuring the solution will meet business requirements
• Design and implement monitoring capabilities covering different aspects of operational as well as data quality measures within the worldwide consumer profile data using Dataflux Power Studio
• Integration between the Consumer Customer Master Data and Informatica MDM platform to perform real-time customer matching (consolidation of duplicate customer profiles) leading to a solid knowledge of the Informatica MDM platform and toolsets also including the definition of match rules used by
• Informatica Identity Resolution engine (IRR)
• Work with business and define/implement rules configurations in the real-time offer engine used in call center case management system (Salesforce) during Sales at Point of Service

• Responsible for implementing Consumer CRM solutions covering the EMEA market
• Acted as business interface between regional businesses and IT, involved from a strategic level down to understanding business needs and requirements from Installed-Base-Marketing and transform/map requirements into IT functional requirements and project definitions resulting in new or modified IT solutions in the Consumer CRM space
• Guided organizational technology strategy and roadmaps.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed a team of 11 individuals spread over four different location in Europe and India
• Liaised with worldwide business operations and IT driving changes to global systems as well as 3rd party vendors as suppliers of components to overall solutions

• Responsible for designing, developing and implementing IT solutions for Consumer Customer Care
• Managed a team of 3 developers
• Collaborated with corporate IT dept
• And 3rd party suppliers
• Liaised with various CSAT groups producing customer surveys using data obtained in our systems
• Designed, developed and introduced call center Solution for the EMEA Consumer market
• The system handled approximately 1 million support cases per year and was distributed in 6 call centers across
• Europe
• Functionality included: A system allowing support agents to log and manage customer cases, case transfers, escalations and assignment from open email queue
• API for communication between call center application and 3rd party vendor systems managing unit repair of Compaq consumer products over secure HTTP
• API to UPS for pickup & drop-off of Consumer units needing shipping to repair centers and back to end customers
• Designed and developed online support function integrated to the call center application Implemented business intelligence repository driving central reporting, customer & case extracts (for
• CSAT) and analytics
• Knowledgebase system allowing solutions related to customer issues to be elevated to knowledge entry and other support cases could attach themselves to a particular solution allowing for solution scoring used when searching the knowledge base on keywords, the most popular entries would show up first
• Designed and Implemented chat forum functionality allowing support agents to communicate across all sites to exchange questions and answers.

• Managed 5 Program Managers responsible for development and qualification of SW images implemented on new Consumer products in EMEA region
• Strong collaboration with corporate hardware design teams, and Product Marketing during product line definition and schedules for market introduction

• Managed the technical sales cycle, understanding customers current infrastructure and helped them understand how Progress technology would apply to their infrastructure and provide business benefits for their company
• Understand customer business needs and deliver the technical proof that the Progress tools and framework is the right choice and delivers the capabilities that are expected confirming that this product is the right choice for the customer and the projects they intend to use Progress technologies for
• Conducting product seminars to build awareness of Progress Software and the product offerings
• Assist Progress partners in sales situation with their prospects, assuring the technical foundation and investment that Progress based solutions are built on

• Worked predominantly onsite with customers setting up development environments, introducing and defining framework & business components suiting the development needs and the business areas the customer sells solutions to
• Conducted training for application developers in the areas of: Progress programming language Component based development (also known as RAD) with object oriented frameworks Database administration System tuning and optimization

• Developed shipping and airfreight application based on IBM RS6000 platforms.

• Developed and maintained the Q8 Online Service Station System which links gas pumps, in-store cash registers and back-office into a networked unit allowing pump volume to be transferred to cash register
• Kenneth Jebjerg - page 4 for billing, and in-store sales to be registered against inventory
• Data was automatically consolidated and transferred to head-office for registration of credit card transactions, inventory management and general billing as well as automatic dispatch of fuel trucks when fuel volumes in underground tanks were reaching low levels.