Kenneth Patterson
Wilmington
Summary
Dynamic operations leader with a proven track record at Ampler Restaurant Group, enhancing operational efficiency and driving profitability through strategic planning and data-driven decision making. Skilled in P&L management and fostering employee engagement, I excel in developing high-performing teams and optimizing processes to achieve exceptional customer satisfaction.
Professional operations leader with robust background in overseeing multiple locations and driving operational excellence. Skilled in strategic planning, efficient resource management, and process optimization. Strong emphasis on team collaboration, adaptability, and achieving measurable results. Well-versed in problem-solving and fostering productive work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
General Manager
First Watch Cafe
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Area Operations Manager
Ampler Restaurant Group
06.2022 - 03.2023
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
General Manger of Operations
Applebee's Neighborhood Grill & Bar
01.2005 - 05.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Trained, coached and mentored staff to support smooth adoption of new programs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased employee retention rate by creating professional development programs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Chichester High School
Boothwyn, PARestaurant Management / Hospitality
Delaware County Community College
Marple Township, PASkills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
- P&L management
- Employee engagement
- Operational efficiency
- Strategic planning and execution
- Operations oversight
Timeline
General Manager
First Watch Cafe
04.2023 - Current
Area Operations Manager
Ampler Restaurant Group
06.2022 - 03.2023
General Manger of Operations
Applebee's Neighborhood Grill & Bar
01.2005 - 05.2022
Chichester High School
Restaurant Management / Hospitality
Delaware County Community College
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