Kenneth John Amadi

• Ensure strict adherence to customs regulations by meticulously implementing accurate procedures for incoming goods and associated paperwork.
• Conduct comprehensive product checks upon receipt, meticulously documenting all records into the database, and effectively disseminate pertinent information to various cross-functional departments.
• Orchestrate seamless goods booking processes while overseeing warehouse operations, ensuring compliance with ISO safety standards and regulatory requisites. This includes proficiently organizing storage procedures.

· Managed and maintained electronic and paper patient records, ensuring confidentiality and accuracy of patient information.

· Coordinated patient appointments and communicated with cross-functional departments to ensure smooth patient flow and billing accuracy.

· Facilitated logistics operations by tracking test samples and blood work in conjunction with partner laboratories.

· Conducted routine follow-up calls with patients to monitor their progress and answer any questions, resulting in improved patient satisfaction.

· Led staff training programs focused on quality assurance and customer satisfaction, resulting in increased employee engagement and improved service delivery.

• provided administrative support to insurance agents and brokers, including preparing documents, scheduling appointments, and responding to customer inquiries with professionalism and attention to detail.
• Handling incoming phone calls and emails was a major part of my day-to-day work.
• processed policy applications, renewals, and cancellations, ensuring that all records were accurate and up-to-date. I maintained customer records and updated policy information as needed, in compliance with all regulatory requirements.
• collaborated closely with insurance underwriters to evaluate policy applications and provide recommendations based on customer needs and risk factors.
• Marketing was an important part of my role as well. I assisted with preparing and distributing promotional materials, and I conducted outreach to potential customers to help grow the agency's customer base.
• coordinated with other departments within the insurance agency, such as claims and accounting, to ensure that operations ran smoothly and customers were satisfied.
• I was committed to ongoing training and professional development opportunities, so that I could stay up-to-date on industry trends and regulations.

• Successfully secured licensed games, applications, videos, and other content for marketing and distribution on various channels for Happy Tube. Maintained a strong network of industry contacts and stayed up-to-date on the latest trends and developments in the digital content landscape, enabling me to identify and secure high-quality content that resonated with our target audiences.
• Negotiated contracts and commission rates with content providers on behalf of Happy Tube, always striving to achieve favorable terms that maximized our revenue while respecting the interests and needs of our partners. I built strong relationships with key partners, maintaining regular communication and ensuring that all agreements were executed efficiently and professionally.
• Consistently met performance targets and KPIs, demonstrating a strong commitment to quality, productivity, and customer satisfaction. Proactively sought out feedback from customers and colleagues, and used this feedback to drive continuous improvement and refine processes for maximum efficiency and effectiveness.
• Developed and maintained strong relationships with licensed developers, acquisition. Acted as the primary point of contact for these partners, ensuring that their needs and concerns were addressed in a timely and effective manner.

• Demonstrated expertise in visa application requirements and provided clients with up-to-date information and guidance on proper documentation, resulting in a high rate of successful visa applications.
• Achieved a 90% success rate in visa applications, due to the provision of accurate and up-to-date information to clients, resulting in a high level of customer satisfaction.
• Resolved customer concerns in a professional and empathetic manner, resulting in a 95% customer satisfaction rating and positive customer reviews.
• Fostered effective communication with clients, addressing basic application issues and providing guidance on necessary steps to complete the application process.
• Maintained accurate and up-to-date records of client information, visa applications, and documentation, ensuring compliance with all regulatory requirements and minimizing errors.