![Kenneth John Amadi](https://assets.bold.pro/profileassets/_next/image?url=/prflphoto/mpcv-no-country/339c9fdc-3351-493a-b6dd-b4e93610262b/cropped/1707089647919/sf6xqh.jpeg&w=3840&h=undefined&q=70)
Experienced in customer service management with a demonstrated history of fostering client relationships and exceeding customer expectations. Proven ability to lead and motivate teams, drive revenue growth, and implement strategic solutions. Adept at problem-solving and effective communication. Seeking a challenging role to leverage expertise in delivering unparalleled customer satisfaction and achieving business objectives.
· Managed and maintained electronic and paper patient records, ensuring confidentiality and accuracy of patient information.
· Coordinated patient appointments and communicated with cross-functional departments to ensure smooth patient flow and billing accuracy.
· Facilitated logistics operations by tracking test samples and blood work in conjunction with partner laboratories.
· Conducted routine follow-up calls with patients to monitor their progress and answer any questions, resulting in improved patient satisfaction.
· Led staff training programs focused on quality assurance and customer satisfaction, resulting in increased employee engagement and improved service delivery.
SPECIALIZED MAJORS: Controlling, Operations Management, Human Resource Managment, Risk Management in Foreign Economic Activity, Financial Management, International Management, Fundamentals of Business Protocol, International Economic Relations.
SPECIALIZED MAJORS: Foreign Economic Activity, Foreign Trade Operations, Human Resource Management, Microeconomics, Macroeconomics, Contract Law, Accounting.
LFS
SAP
Hubspot
Sendgrid
Medgen
Bristol Byte
Trizetto
Leadership and Management Skills for Business
Customer Relationship Management in Business Service
Leadership and Management Skills for Business