Mackenzi Loppnow

Coordinated opening and closing duties for store, delegating specific tasks to partners to enhance operational efficiency.

Enforced cash handling and management policies during shifts to ensure financial integrity.

Evaluated environment to anticipate store and customer needs, responding proactively to enhance customer experience.

Assisted in training new partners through coaching and positive reinforcement techniques.

Ensured adherence to company recipe and presentation standards for all beverage and food products.

Maintained composure during high-volume periods, contributing to a positive team atmosphere and ensuring seamless service.

Provided feedback to store manager on partner performance and morale during each shift.

Followed up with baristas throughout shifts to guarantee delivery of exceptional customer service.

Maximized fitting room and sales floor productivity to drive sales.

Analyzed reports and daily trends to support strategic business decisions.

Collaborated with store team leader to develop short- and long-term business plans.

Coached team to deliver outstanding guest experiences aligned with AEO brand standards.

Led day-to-day merchandising adjustments and replenishment for optimal store presentation.

Motivated team through AEO's core values, enhancing team engagement and performance.

Recruited and hired strong talent to ensure adequate staffing for business needs.

Provided ongoing performance feedback through coaching and prioritized development plans.

Supervised daily operations to enhance service efficiency and maintain product quality.

Managed inventory levels, coordinating supply orders for timely restocking.

Trained team members on customer service best practices, resulting in improved team performance.

Implemented promotional campaigns to increase customer engagement and drive sales.

Monitored compliance with health and safety regulations in workplace settings.

Assisted in scheduling staff shifts to optimize coverage during peak hours.

Collaborated with management to streamline operational procedures, increasing workflow efficiency.

Resolved customer complaints promptly, maintaining satisfaction and loyalty.