Summary
Overview
Work History
Education
Skills
Military Training Awards
Military Experience
Timeline
Generic

Kerry Evans

Middletown

Summary

Results-driven Human Resources Operations Professional offering 15+ years in achieving positive human resources results for companies focused on growth. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.

Overview

16
16
years of professional experience

Work History

Onsite Program Manager

Randstad USA
03.2023 - Current
  • Team management: building and managing program staff
  • This includes recruiting, hiring, onboarding, orientation, and performance management
  • Coordinating with internal and client department heads to ensure smooth execution of the program
  • Stakeholder management: Establish and maintain relationships client leaderships and business partners
  • Ensuring their requirements and expectations are met on all KPIs (productivity, quality attendance and reporting) and address any concerns that arise
  • Employee relations: support and manage employee issues and provide recommendations and support, partnering with Human Resources (from inception to conclusion)
  • Identifying opportunities and making recommendations for process improvement through analyzing data, outcomes, and client employee feedback
  • Reporting and documentation: generating regular progress reports and status updates for program stakeholders
  • Systems/Software used: Microsoft office suite, Enterprise Analytics Platforms (RFO, Happio), Fieldglass

Onsite Manager

Staffing A to Z
09.2022 - 03.2023
  • Provide high level customer service and ensure compliance to all company's rules and regulations
  • Ensure customer satisfaction by responding to customer enquiries in responsive manner
  • Manage daily on-site operations such as headcount, check-ins of employees to ensure staff's availability during working hours
  • Organize business review meetings with clients to improve performance continuously and qualitatively
  • Monitor all company activities and ensure compliance with company procedures and policies
  • Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy
  • Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management.

Program Manager

Impact Health
12.2020 - 06.2021
  • Managed a geographically dispersed programs at 17 various locations (Nationally)
  • Lifecycle event management of Federal, State Government and Commercial entities (Professional Sports, Finance and Fashion)
  • Communicated regularly with the C-Suite executives at company
  • Represented the company on various program initiatives
  • Manage daily reporting metrics and roll up for headquarters and clients
  • Improved and rewrote standard operating procedures; developed new processes and procedures to be implemented across the country
  • Assisted the Information Technology team with suggestions on how to capture necessary data and streamline the database for employees in the field
  • Company POC for all program locations and client interactions
  • Mitigated/facilitated employee relations issues in conjunction with Human Resources
  • Mentored and trained personnel on daily tasking for individual roles
  • Supported and provided input on strategy and implantation of long-term company planning
  • Training of all field staff on position standard operating procedures and technologies/equipment
  • Worked directly with clients and the sales department on objectives and desired outcomes for contracted programs throughout the duration of the contract
  • Managed and facilitated client communications within various company departments
  • Responsible for all program logistics (personnel, supplies, and equipment)
  • Responsible for ensuring all policies and procedures are being adhered to by staff and facility
  • Frequent travel to all locations
  • Managed approximately 50 people on a daily basis
  • Responsible for P&L of each managed program and provided analysis and recommendations to improve efficiencies.

Program Manager (Military Funeral Honors Program (MFHP)/Survivor Outreach Services)

Department of Defense (New Jersey National Guard)
05.2011 - 05.2018
  • Performed program development and the coordination of functions for the MFHP
  • Developed, implemented, interpreted, and published SOPs, policies, operating regulations, and procedures
  • Managed/Supervised Forty-One (41) full-time/part-time staff
  • Collaborated and applied expertise to improve efficiencies
  • Developed, managed, and coordinated MFHP training for the State
  • Served as the primary point of contact, coordinator, and advisor for questions regarding Military Funeral Honors and Survivor Outreach Services
  • Provided advisory services to family members of deceased military members, and served as a liaison between the family, funeral directors, veterans services organizations, Veteran Affairs offices, National Guard Bureau, Regional CAC, and other military services
  • Interacted with the community by providing briefings on the capabilities of the program, eligibility requirements, and procedures to receive Honors, as well as the training for Funeral Honors
  • Developed and managed the annual budget for the MFHP.

Administrative Assistant

Department of Defense (New Jersey National Guard)
11.2007 - 05.2011
  • Completed administrative and logistical responsibilities
  • Provided assistance to family members by advising them of the deceased member's entitlements and honor request procedures
  • Assisted in developing and maintaining files of current funeral/casualty materials
  • Managed, maintained and organized the MFH Database and drafted needed reports
  • Prepared and processed pay documentation for MFH
  • Made necessary and authorized purchases in support of MFH Functions and maintained transaction log
  • Served as Military Funeral Honor Human Resource Assistant.

Education

Bachelor of Science - Information Technology

Rowan College
Mount Laurel, NJ
04.2026

Skills

  • Technical knowledge
  • Scheduling Management
  • Issue Resolution
  • Documentation Management
  • Teamwork and Collaboration
  • Team Leadership
  • Problem Resolution
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Hiring and Training
  • Process Improvement

Military Training Awards

  • Basic Combat Training - Ft. Jackson
  • Advanced Individual Training - Automated Logistics Specialist- Ft. Lee
  • Airborne Training - Ft. Benning
  • Fiscal Law Training 2018
  • National Guard Bureau (NGB) Program Manager's Workshop
  • Army Accommodation Award
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Army Service ribbon
  • Parachutist badge
  • Good Conduct Medal

Military Experience

  • Joint Operations Center Sergeant, New Jersey Army National Guard, 06/2005, 05/2018, Assisted in the coordination of support between state and federal agencies prior, during, and after New Jersey state emergencies.
  • Automated Logistics Specialist (92A), United States Army, 12/2001, 06/2005, Ensured inventories, material control, accounting and supply records are properly maintained., Reviewed and verified quantities received against shipping documents and maintain stock locations and administer documents control procedures., Review and verified documents against equipment received resulting in 100% accountability., Ensured all maintenance historical records are maintained in the Standard Army Maintenance System Enhanced (SAMS-E) system., Produced weekly and monthly reports to be used by Command to make personnel and equipment decisions., Received, examined, inspected, identified, cataloged and processed over $50m in damaged and destroyed vehicles and equipment for repair as part of the Reset program for operation Iraqi Freedom.

Timeline

Onsite Program Manager

Randstad USA
03.2023 - Current

Onsite Manager

Staffing A to Z
09.2022 - 03.2023

Program Manager

Impact Health
12.2020 - 06.2021

Program Manager (Military Funeral Honors Program (MFHP)/Survivor Outreach Services)

Department of Defense (New Jersey National Guard)
05.2011 - 05.2018

Administrative Assistant

Department of Defense (New Jersey National Guard)
11.2007 - 05.2011

Bachelor of Science - Information Technology

Rowan College

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Kerry Evans