Ketiwe Kondo
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
7
7
years of professional experience
Work History
Housekeeper
Troutbeck resort
05.2022 - 09.2023
- Daily cleaning, dusting and sanitising 15 rooms and ensuite bathrooms
- Deep cleaning and shampooing of guest room carpets and bathroom mats
- Daily changing of bed linen and bathroom towels
- Taking out waste from the aforementioned rooms
- Polishing furniture and cleaning all mirrors and windows
- Daily replenishing of guest supplies such as writing supplies
- Attending to guest requirements and needs with regards to housekeeping
- Escalating guest special needs to the immediate supervisor
- Reporting any missing or found items to immediate supervisor and/or hotel security
- Any other duties delegated by the supervisor.
Student residence housekeeper
MJR Learning Institute (Vereeniging branch)
01.2017 - 01.2022
- Cleaning and sanitising student rooms, communal restrooms, stairways, locker rooms, and hallways
- Daily vacuuming and shampooing carpets
- Removing waste from student rooms
- Replenishing supplies to student rooms and bathrooms
- Removing and delivering laundry
- Reporting all maintenance issues to the campus manager such as chipped tiles, plumbing issues, and electrical issues so that they are attended to timeously
- Ensuring that all housekeeping objectives are within the allocated budget and are performed to the agreed standards
- Attending to all housekeeping matters assigned by the campus manager.
Education
Certificate in Tourism - Host Training Programme
ZimHost
03.2021
Bachelor of Science - Banking And Finance
Zimbabwe Open University
Zimbabwe12.2017
Skills
- Housekeeping
- Germicide Application
- Safe Chemical Handling
- Complex Problem-Solving
Personal Information
Title: HOUSEKEEPER
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
French
Beginner (A1)
References
- Ms Mitchelle Frank, Former Head of Housekeeping, Troutbeck resort, Zimbabwe, +27 78 084 5262
- Mrs Tatenda Kutsanzira, Director MJR Learning Institute, +49 1520 9698848
Timeline
Housekeeper
Troutbeck resort
05.2022 - 09.2023
Student residence housekeeper
MJR Learning Institute (Vereeniging branch)
01.2017 - 01.2022
Certificate in Tourism - Host Training Programme
ZimHost
Bachelor of Science - Banking And Finance
Zimbabwe Open University
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