Kevin Grombach

• Support for Mercedes Benz.(Mercedes-Benz AG outsourced their system support to Infosys Ltd.)
• Support of high pritorty system issues
• Collected and monitored incoming data from sources such as remote sensors and third party vendors
• Coordinated with internal specialist teams

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Managed client relationships through regular check-ins and updates on project progress.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

• 3rd level support for external service providers and key accounts
• software implementation
• Supporting the Sales/Marketing departments with regard to technical questions/requirements
• Carrying out product training for external service providers

• Support and Training for internal employees
• (Abroad and in Germany)
• Managed successful migrations to new platforms, minimizing disruptions to endusers.
• Developed customized solutions for clients, to meet unique requirements and specifications.

• 2nd level support (international)

• Ticket system & remote maintenance

• Salesforce CRM/ERP, Mobile Device Support & Anti Malware Support

• Specialization - Internet of Things (IoT) - IOS/Android

• Interface function Quality Assurance (QA), Development (DEV)

• Tools used Confluence, Jirra

Key Account Support