Kevin Ransford Armattoe
Customer Service & Logistics Professional
Hamburg
Work Preference
Summary
Motivated and detail-oriented professional with experience in customer service, logistics, and aviation operations. Skilled in air cargo documentation, passenger assistance, and administrative support. Strong communicator in English and German, adaptable, and capable of managing remote tasks. Recognized for precision, reliability, and calm performance under pressure. Seeking entry-level remote opportunities in an international environment.
Overview
9
9
years of professional experience
Work History
Document Controller
Wisag Cargo
07.2024 - 09.2024
- Prepared, verified, and managed air freight documentation including air waybills
- Ensured accuracy and compliance with aviation and custom regulations
- Coordinated documentation with customers, operations teams, and authorities
- Maintained structured records in a time-critical cargo environment
Passenger Assistance Agent (PRM)
DRK Hamburg MedService GGmbH
03.2023 - 08.2024
- Assisted passengers with reduced mobility (PRM) during departures, from check-in through security and boarding
- Supported arriving passengers by meeting them at aircraft or gates and escorting them to baggage claim and terminal exits
- Ensured safe, respectful, and timely passenger movement in compliance with airport and airline procedures
- Communicated professionally in English and German with passengers, airline staff, and ground operations
- Handled travel-related documentation and followed strict safety and service protocols in a regulated environment
- Maintained calm, empathetic service in time-critical and high-pressure situations
Lost & Found Agent
AAS Hamburg Airline Assistance (Hamburg Airport)
01.2024 - 02.2024
- Managed passenger enquiries regarding missing or damaged baggage
- Maintained accurate records and documentation in fast-paced operations
- Delivered professional customer support under time pressure
Ground Operations / Lost & Found Agent
AHS Hamburg Aviation Handling Services GmbH (Hamburg Airport)
06.2023 - 09.2023
- Supported Lost & Found services for Lufthansa and Condor flights
- Assisted passengers affected by baggage disruptions
- Contributed to queue management during peak travel periods
Customer Service Representative
Medex 24
02.2022 - 06.2022
- Conducted COVID-19 testing procedures for clients, following health and safety protocols
- Managed appointment scheduling, customer enquiries, and on-site operations independently
- Communicated test results via email and maintained accurate client records
- Provided professional support in a high-volume, time-sensitive service environment
Warehouse Associate
Amazon Logistics DHH1
05.2021 - 02.2022
- Picked, sorted, and scanned parcels for outbound delivery using conveyor systems and handheld scanners
- Organized incoming goods into designated storage locations and ensured accurate inventory handling
- Prepared and distributed delivery routes to drivers for timely customer deliveries in high-volume operations
Delivery Driver
Dominos
07.2019 - 08.2019
- Completed on-time deliveries using the most efficient routes and GPS technology
- Maintained a customer-focused approach with a positive attitude in a fast-paced environment
Warehouse & Logistics Associate
Flashpoint AG
01.2018 - 07.2018
- Operated scanners to track and manage inventory efficiently
- Sorted products into correct storage locations and prepared items for delivery routes
- Picked and packed products needed for specific delivery routes, ensuring accuracy and timely dispatch
Retail Intern
Ansons
01.2016 - 02.2016
- Sorted clothing by size and type to maintain organized displays
- Assisted customers with product selection and questions
- Folded and arranged merchandise neatly for presentation
Education
No Degree - English & Maths /
Waltham Forest College
London, UK 04.2001 -
No Degree - Vocational Preparation
Hamburg Institute For Professional Education
Hamburg, Germany 04.2001 -
Hauptschulabschluss/ Secondary Education - General Studies
Fritz Schumacher Schule
Hamburg,Germany 04.2001 -
Skills
Attention to detail
Documentation management
Organization & planning
Customer service
Communication in English & German
Problem-solving
Adaptability
Time management
Reliability & consistency
Microsoft Office & digital tools
Administrative support
Calm performance under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Document Controller
Wisag Cargo
07.2024 - 09.2024
Lost & Found Agent
AAS Hamburg Airline Assistance (Hamburg Airport)
01.2024 - 02.2024
Ground Operations / Lost & Found Agent
AHS Hamburg Aviation Handling Services GmbH (Hamburg Airport)
06.2023 - 09.2023
Passenger Assistance Agent (PRM)
DRK Hamburg MedService GGmbH
03.2023 - 08.2024
Customer Service Representative
Medex 24
02.2022 - 06.2022
Warehouse Associate
Amazon Logistics DHH1
05.2021 - 02.2022
Delivery Driver
Dominos
07.2019 - 08.2019
Warehouse & Logistics Associate
Flashpoint AG
01.2018 - 07.2018
Retail Intern
Ansons
01.2016 - 02.2016
No Degree - English & Maths /
Waltham Forest College
04.2001 -
No Degree - Vocational Preparation
Hamburg Institute For Professional Education
04.2001 -
Hauptschulabschluss/ Secondary Education - General Studies
Fritz Schumacher Schule
04.2001 -