Khaled Arafat
Cloud Engineer & Business Development Manager
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Business Development Manager
TopTechy
12.2023 - Current
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Azure Cloud Engineer
Nordcloud, an IBM Company
9 2022 - 01.2024
- Set up, configure, and maintain Azure cloud infrastructure and platforms to support application deployment.
- Monitor Azure cloud platform performance and provide solutions to improve or resolve problems
- Utilize Terraform, Kubernetes, and other Azure related tools and technologies.
- Establish cost controls for Azure services, including managing cost and usage optimization solutions
- Collaborating with stakeholders and working together with individuals or groups who have an interest in a project or decision.
- Participated in system development life cycle from requirements analysis through system implementation.
- Supported multi-cloud environments by designing unified operational processes for seamless management of diverse systems.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Managed and monitored installed systems for highest level of availability.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Operation & IT Product Owner
Consilium Safety Group
03.2021 - 07.2022
- Product Owner for Jira software management regardless of improvement and innovation
- Azure migration services Azure AD Administration Azure Compute
- MS Exchange Admin AND o365 & Release new feature
- Overseeing system performance and troubleshooting issues
- Creating a backup and safeguarding the data if there are any hindrances
- Maintaining internal documentation through Wiki and Performing account setup
- Administer for SCCM &MS Intune.
- Proactively addressed customer concerns and issues, demonstrating a strong commitment to delivering exceptional products that meet—and exceed—end-user expectations.
- Managed budget allocation and resource utilization to maximize marketing ROI.
IT Infrastructure Engineer 2nd
Volvo Cars
07.2019 - 03.2021
- Managing and administrating windows servers 2003 / 2008 R2, domains, user and groups
- Troubleshooting hardware and software issues, troubleshooting the 3rd level and performing tuning of critical applications
- Support entire Infrastructure development and operations both On-Premise & Microsoft Azure
- SCCM upgrading software, pushing policies, and software updates via SCCM
- Provides status updates and communicates frequently with/to end-users as well as with local, regional, and global support and management teams.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Director Customer Support Services
IKEA Group
04.2018 - 06.2019
- Part Time job
- Meet the customer in the best way at our various checkout stations, the 'Småland' playground, Greeter, and Customer Service
- Managing resources to where they are needed to ensure a fantastic customer meeting at the function
- Working actively to reduce queues and ensures that the cash line is fully functional and handles money
- Achieve high sales percentage with a consultative, value-focused customer service approach.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Information Technology System Support
TechBuddy
11.2018 - 04.2019
- Part time job
- Supporting, troubleshooting all IT-related problems in 1st and 2nd line in the main office
- Daily maintenance of all user's infrastructure services and technologies
- Base checking / Monitoring of all Servers, switches, routers, desktops PCs, laptop hardware/software support, and additional computer peripherals and implemented upgrades.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
Education
Infrastructure Cloud And Virtualisation Specialist -
Campus Mölndal
Bachelor's degree Computer Engineering and Science - undefined
Syrian private University
Skills
undefined
Websites
Certification
Learn Kubernetes by doing,- Present
Projects
Blockchain Platform Engineering, 03/2023 - Present, Building the standardized shared platforms for blockchain-based applications, maintaining a "paved path" for the development teams., Creating continuous integration and delivery pipelines for testing, packaging, and deploying blockchain-based applications., Contributing to systems architecture discussions and decision-making processes (ITSAC, RUN costs optimization)., Enabling the development teams through collaboration and providing guidance., Collecting developer feedback; continuously improving the platforms, workflows, and toolchains.
Timeline
HashiCorp Certified: Terraform Associate, Present
07-2024
Learn Kubernetes by doing,- Present
06-2024
Azure Administrator Associate AZ-104 ,Present
01-2024
Business Development Manager
TopTechy
12.2023 - Current
Azure Fundamentals Az-900 - Present
10-2023
AKS Deep Dive, Present
07-2023
IT Operation & IT Product Owner
Consilium Safety Group
03.2021 - 07.2022
IT Infrastructure Engineer 2nd
Volvo Cars
07.2019 - 03.2021
Information Technology System Support
TechBuddy
11.2018 - 04.2019
Director Customer Support Services
IKEA Group
04.2018 - 06.2019
Azure Cloud Engineer
Nordcloud, an IBM Company
9 2022 - 01.2024
Infrastructure Cloud And Virtualisation Specialist -
Campus Mölndal
Bachelor's degree Computer Engineering and Science - undefined
Syrian private University
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