(TiKToK/Meta-FB-GfK/Dematic/HPE/DXC/Interxion/Equinix DCs/Safee Technology Frankfurt am Main as a freelancer up to date
GfK Datacentre Optimization Project Lead (Equinix DC FR2/FR7) train FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), (DCIM, ITSM, ITIL, SDM, Device42 – working with networking and engineering team to understand/plan of the physical rack/stack HP/Dell servers, cisco switches, routers, and Dell-EMC Vblocks 740
Establishes and maintains network performance, builds net configurations and connections
Troubleshoots network problems, update of Dell Idrac, bios, firmware, IP address auditing, etc
Establishes networking environment by designing system configuration and directing system installation / IT Service Quality Management (IT SQM) & SDM & EUC responsibilities
Footprint Data Centre Optimization and Reduction in FR2/FR7 in Equinix
Network, server, storage, desktop, data centre/hosting, IT security, video conferencing and telephone operations and projects
We strictly follow the Dell/HP/Apple ESD safety precautions to avoid electrostatic discharge or equipment damage in our Datacentre (Cage/Racks) Email Security with Cisco ESA–HP Switch Aruba
Maintain a stable DC infrastructure for running Production critical applications
Single POC for Change Management Network, Star Track, Backup & Storage, Cloud, Linux, Windows, EUS Teams & SoftwareCentre installs, successful completion of the DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative
Planned/Configured/Installed/ Dematic Server-rooms; Switches Configuration, Dematic Head office in Heusenstamm, Wurzburg, Kahl am Main, & Graz Austria
Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals
Working experience using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc
Working knowledge/Experience of imaging/reimaging utilities such as Norton, Symantec, HPE Ghost, SCCM, etc - Firewall Checkpoint Fortinet – Proxy McAfee/Symantec
Support of users with their end devices such as PCs, Cisco IP Phones, IOS devices, laptops as well as digital scanners
Responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA
Setup/Install video conference camera for tv Polycom and Cisco and Tandberg, el et
Providing Network Engineering Support for the Infrastructure team
Projects: 12 site WAN Migration, 10Gb Cisco Nexus Core upgrade, Wireless network (Meraki) rollout, conversion of sites from L1, L2 to L3, Cisco Switches & Routers Juniper SRX and vSRX deployment, configuration, and support
Contributing to other ISS projects and Problem/Major Incident Management/Resolution
Working on different type of tickets and based on client’s requirement travel to the site to investigate the issue onsite / Experience/Utilization of different Remote Desktop connectivity applications, such as HPE Virtual Desktop Assistant, Symantec PCAnywhere, Desktop-Any
Many years of Desktop Support / Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Centre Configuration Manager (SCCM)., of business or sector
Engineering \ Consultancy
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Louis Berger Group.Inc
UNOPS – USAID) Street-13, Building 5&6 Wazir Akbar Khan, 22000 Kabul (Afghanistan)
Transportation \ Construction \ Engineering
DCIM/ITSM IT Infrastructure Consultant
Cargill
06.2024 - 09.2024
Developed network test and validation processes to maintain alignment with solution design.
Oversaw development and maintenance of computer systems, server upgrades and operating systems.
Collaborated with stakeholders to gather requirements for new system implementations, ensuring alignment with overall business objectives.
Streamlined IT operations through automation and integration of various processes.
DCIM/ITSM IT Infrastructure Consultant
Meta
01.2024 - Current
Optimized system performance by implementing server virtualization and consolidation strategies.
Managed cross-functional teams to successfully complete large-scale infrastructure projects on time and within budget.
Developed disaster recovery plans, safeguarding critical data and minimizing potential losses during unforeseen events.
Troubleshot complex technical issues across multiple platforms, providing timely resolutions minimizing downtime impact on endusers.
DCIM/ITSM IT Infrastructure Consultant
Tiktok
08.2023 - 02.2024
Provided firewall and VPN management, [Type] security and incident response.
Managed cross-functional teams to successfully complete large-scale infrastructure projects on time and within budget.
Served as a trusted advisor to senior leadership on matters related to infrastructure strategy and planning initiatives.
Mentored junior team members in best practices for managing IT infrastructure projects while fostering an environment of continuous learning and growth.
Improved infrastructure efficiency by identifying bottlenecks and implementing strategic solutions.
ITSM/ITIL/DCIM Consultant
GfK
03.2021 - 12.2023
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
IT Infrastructure Consultant
Dematic
10.2020 - 03.2021
Provided technical expertise in the design and implementation of scalable infrastructure solutions for complex environments.
Streamlined IT operations through automation and integration of various processes.
Implemented proactive monitoring tools, aiding in the early detection of issues before escalating into major problems.
Established strong relationships with vendors, negotiating contracts that yielded cost savings without compromising quality or service levels.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Collaborated with engineering to report issues, manage project deliverables and provide status reports.
Planned implementation of network enhancements and upgrades.
Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
Increased network reliability by upgrading hardware components and updating software applications accordingly.
Analyzed, troubleshot and enhanced network performance to drive efficiency.
Implemented stringent security measures such as encryption and firewalls, protecting sensitive company information from unauthorized access or breaches.
Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
Monitoring of issues, patches, and advisories that could impact the Customer’s environment / If hardware products are explicitly included in the HPE Data-Center Care Service agreement, the default hardware support for this service is a 4-hour onsite response coverage window/ Fix-on-Failure: In addition, at the time of onsite technical support delivery / Install available engineering improvements for covered hardware products to help the Customer ensure proper operation of the hardware products and maintain compatibility with HPE-supplied hardware replacement parts / Install available firmware updates defined by HPE as non-customer installable for covered hardware products, that, in the opinion of HPE, are required to return the covered product to operating condition or to maintain supportability by HPE / Perform preventative maintenance on Data-Center according to schedule and ensure effective working of mechanical building systems
Maintain all operations systems and perform all emergency functions required for smooth operation
Experience in a Level 1 or 2 support position-strong emphasis on hardware/software troubleshooting - / experience with HP special remote software (IDA, VMware, Symantec PC-anywhere) In the absent of Field Manager take over responsibilities / Install, test, evaluate customer ordered equipment and software service is maintained always
IT Project Management for different Dealerships Nissan, Ford, Toyota, Honda, etc / Ensure all project documentation is kept up-to-date and saved in correct location in shared drive
Can do attitude and ability to motivate and pass on positive mind-set to the rest of the team, promote any company mentality! Complete designated project work across Office Depot campus sites within the UK, Asia, Middle East, and Africa.
EUC Specialist Networks \ Systems Engineer
H.J. Heinz, Allied Worldwide Solutions
02.2014 - 12.2014
Main activities and responsibilities
Provide a resolution to customers, to replace parts for servers, storage, tape drives and libraries and provide 2nd line remote and desk side support services to end users
Extensive knowledge of HP, Sun / Oracle, IBM or Dell hardware (UNIX or Wintel) and Extensive knowledge in all OEMs
Manage of Server/Client Operations in a Domain environment including Active Directory
Respond to requests for advanced technical support in the installation, preventative maintenance and remedial maintenance activities in response to customer and partners’ service level agreements
Manage Field Technical Engineers remotely / Experience using MSCCM / Managing MGP / WSUS
Allocate tickets originating from Helpdesk advisers
Ensure parts are in place for Engineers to fulfil service level agreements
Identify training needs of partners / Experience in VMware-vSphere Infrastructure Operations
Review Engineer reports filed with the Helpdesk / strong knowledge of TCP/IP Standards / Networking / Provide technical support to Engineers / Experience in Windows Deployment Toolkits
Engage in special projects as required / Manage MAC HW/SW and mobile devices, in particular – Blackberry plus experience with Remedy of Problems / Incidents and Call logging System in E-Desk / Manage the service experience for the customer and aggressively pursues problem resolution
Liaise with internal company departments including Helpdesk, logistics and Service Delivery Manager regarding responding to dispatch, ordering and usage of parts and providing timely updates and call closure information
Perform complex system installations and component upgrades without supervision
Read service manuals to support other Engineers in the field or to resolve myself when on customer's sites
Provide instruction and backup support to other Engineers and service partners
Follows the technical escalation process to ensure timely resolutions and that management are fully briefed on any impediments to achieving the SLA
Ensure timely and appropriate preventative maintenance activities are performed according to equipment specifications
Utilize appropriate diagnostic strategies to identify problem source
Ensure that accurate records/reports are produced and reported in a timely fashion
Establish and maintain a working relationship with partners within an assigned area and assist service partners with the technical development of our team members
Knowledge/ Experience of ITIL/ISO 9000 and experience of working within an ITSM environment
HP Switch Aruba – Firewall Checkpoint Fortinet – Proxy McAfee/Symantec Email Security with Cisco ESA, 38723 Seesen, Göttingen, Düsseldorf, Frankfurt, Leimen, Köln, München, Stuttgart and in Berlin (Germany)
Type of business or sector
IT Manager
H.J. Heinz GmbH
01.2011 - 01.2014
Main activities and responsibilities
Plan, direct and manage the daily operations of a computer operations Department
Responsible for operation of mainframe and peripheral information system equipment and for developing schedules for equipment usage
Lead a team of support personnel who troubleshoot IT issues
Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
Help director lead and manage day to day operations
Have an understanding of operational processes and needs it as relates to technology and communication equipment and work effectively with operational staff in the coordination of IT projects and identifying operational technology needs
Ensure maximum issue resolutions in minimum time
Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user
Ensure proper functioning of company’s information processing system and make upgrades as necessary
Help business operations utilize information systems to improve efficiency
Keep computer equipment, hardware, and software updated to meet organizational needs
Maintain working relationships with vendors and third-party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analysed on a periodic basis
Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered to IT Corporate policies
To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology
Recommend adjustments to systems and/or equipment to ensure cost efficient and effective systems/equipment infrastructure
Experience of working in onsite/offshore model & related Quality management processes
Keep current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.
IT Manager
Operational Dynamics - CN-CN, US Army
Berlin
01.2009 - 12.2010
Type of business or sector
Consultancy, Main activities and responsibilities
Monitor and Coordinate IT Functions with Milton Keynes, Derby, Baton Rouge, Jubal, Manama
Review and supervise Shaw Group – Dubai Branch IT Infrastructure, Network & Servers Access JD Edwards & Shaw Vision Access & ERP & ITIL
Supervise in maintaining E-mail Accounts (addition, deletion)
Install / Implement Shaw Standard Software for new employees and join them in the domain group
Internal Audit / Focus on access permissions are properly initiated, modified and terminated/Access permission are limited to the applications and systems which are required to complete an employee’s job responsibilities
Internal controls related to the user access environment/Reviews of access permission are completed on a regular basis and Contractor access is appropriately restricted and Users with elevated access are more carefully monitored
Backup Server Data every day / Supervise the upgrading & updating process of Windows Advance Server 2003, 2008
Monitoring & updating antivirus software on the server & for the end users
New Product Introduction, new systems & tools, interfaces to ERP systems
Cost control, staff & IT equipment budget experience
Assist with IT staffing & budgeting projections on a company-wide basis
Applying policies in Active Directory to local user accounts & GPO
Special knowledge & experience in the management of close-to-production/production-critical systems, experience with machine systems in the electronics environment & Manages Application software licenses on a company-wide basis, Project Management, recognizes necessary network improvements & makes suggestions to IT Director / VP
Monitor permissible software of end users as per company policy to avoid misuse & unwanted applications & Provision of Shaw entities IT services such as consulting, operating procedures & methodologies to be used; & assisting with IT project management, share point functions including budget estimate for the implementation/deployment of IT for various projects within Shaw entities & assisting the Director of IT by proposing IT strategy, policy & standards with regard to Shaw Baton Rouge IT Corporate infrastructure, overseeing compliance with IT standards, & guideline.
DCIM/ITSM IT Infrastructure Consultant
Cognizant
06.2024 - 09.2024
Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system.
Acquired and maintained advanced knowledge of networking protocols.
Increased network reliability by upgrading hardware components and updating software applications accordingly.
Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
Troubleshot complex technical issues across multiple platforms, providing timely resolutions minimizing downtime impact on endusers.
Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
IT Systems Administrator
Shaw Group. Inc
Dubai
02.2008 - 01.2009
AP1000 Project in China), # 2101- 2102 Sheikh, Type of business or sector
Engineering \ Nuclear, Main activities and responsibilities
Report directly to the US & Europe’s GSS Regional IT Managers
Network & System Administrator for the Middle East, Asia & African Region
Monitors & supports the day to day activities of the IT Coordinators within the Middle East, Asia & African territory
Responsible for IT Management, IT Staffing, IT Forecast & Budgeting & contribution for the Business Development
LAN / WLAN Installation and monitoring
Installing & Maintaining the VSAT, BGAN & WI-Max for the site connection & other remote areas
Troubleshoot & Monitor the VPN to the corporate office (Baton Rouge & Milton Keynes), Microsoft Exchange Server & Active Directory
Maintaining the CISCO Switches, Routers & Firewalls, VoIP networks & the DC Server & Symantec
Back-up Tapes
Monitoring & Assigning jobs on the Service Desk site for the IT request or escalation within the territory
Solved IT problems thru remote assistance, phone calls, software deployments & other means of communication
Responsible for the Procurement & Logistic of IT gear for the Middle East, Asia and African Region - Supported, assigned & worked to our various projects for Nuclear Power, Oil & Gas and Military base in KSA, Bahrain, Pakistan, Vietnam, Soul Korea, South Korea, Malaysia, Abu Dhabi, China, AP1000, Singapore, Iraq, Djibouti, Oman & Afghanistan, under the USACE, AFCEE, US Department of Defense & other US Federal Office and Private Companies and Local Government body
Regional IT Network Engineer
Type
08.2003 - 12.2007
Manage the configuration and installation of servers in a LAN environment in accordance with set procedures and policies
Configure and install new hosts in a LAN environment and prepare them for use with the server-based network, in accordance with IT standards (Windows 2000 professional, Windows XP workstation, Windows 9X)
Work as Windows NT/2000/2003/ administrator in a wide area network environment with responsibility for multiple locations
Manage Internet connectivity through hardware firewalls (Cisco Pix and Sonic Wall)
Install/configure and troubleshoot Cisco Switches\Cisco Routers\Cisco Firewalls
Implement preventative network management techniques using remote network monitoring tools
Work with hardware firewalls and manage the wide area network Bandwidth
Responsible for enterprise mission critical data backups, using Symantec Backup Exec 8.0/VERITAS
Server Monitor performance of the network as part of a unit and identify methods of optimization
Ensure that as far as possible, all computers are standardized with respect to software, hardware and network configuration and legal software
Provide a high level of network security (as defined in IT policies and procedures document) and ensure that appropriate access control be used internally on the LAN
Manage the network Intruder Detection\Prevention system
Ensure that all computers are protected for viruses and that all relevant updates and upgrades are applied regularly
Ensure the availability\troubleshooting of V-SAT satellite SCPC systems, VOIP systems and PABX systems
Supervise Network Administrators, Help Desk Supervisor and IT Assistants technically and provide technical assistance
Provide staff training on all hardware, software, files management/maintenance and LAN/WAN systems
Carry out periodic computer skills surveys to determine end user knowledge of applications
Coordinate with clients to understand their need and provide necessary support as required
Provide technical assistance to remote sites help desk and network admin personnel
Organize and maintain every server room and server room’s necessary equipment/tools
In the absence of IT Manager take lead for IT operations including supervision as required
Update systems/network for the overall requirements of Louis Berger
Prepare budgets and cost estimates for IT requirements
Perform any other related duties as assigned by the supervisor.
Education
Bachelor of Computer Sciences (Bsc) - IT Management
26.06.2003
Bsc - undefined
FH Hamburg
2017
ITIL 4 Foundation
ISO 27001:2013 ISMS – Certified Lead Auditor - undefined
01
Cisco Certified Network Association (CCNA) - undefined
Name and type of organisation providing education and training
Self-Development (Online Training)
31582 (Germany)
F-10-4, 44000 Islamabad (Pakistan)
Mother tongue(s)
Dari
Other language(s)
Self-assessment
Understanding
Speaking
Writing
European level (
Listening
Reading
Spoken interaction
Spoken production
English
C2
Proficient user
German
Pashtu
Urdu
(
Common European Framework of Reference (CEF) level
Data center operations
Incident management
ITIL framework
System deployment
Disaster recovery planning
Cross-functional coordination
IT service management
Network integration
Network troubleshooting
Network configuration
Hardware troubleshooting
Performance improvements
Deployment coordination
Network solutions
Performance tuning
IT collaboration
Deployment support
Performance strategy
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Critical thinking
Organizational skills
Team collaboration
Verbal and written communication
Decision-making
Active learning
Network problem solving
Relationship building
Certification
Microsoft Certified Systems Engineer
Microsoft Certified Systems Administrator
Microsoft Certified Professional
Active Directory\Exchange Server\ISA Server
Name and type of organisation providing education and training
IBM Advanced Career Education (Microsoft Certified Training Centre)
44000 Islamabad (Pakistan)
Interests
Personal information
, First name(s) / Surname(s), Address
Languages
English
Advanced (C1)
German
Advanced (C1)
Persian
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
DCIM/ITSM IT Infrastructure Consultant
Cargill
06.2024 - 09.2024
DCIM/ITSM IT Infrastructure Consultant
Cognizant
06.2024 - 09.2024
DCIM/ITSM IT Infrastructure Consultant
Meta
01.2024 - Current
DCIM/ITSM IT Infrastructure Consultant
Tiktok
08.2023 - 02.2024
ITSM/ITIL/DCIM Consultant
GfK
03.2021 - 12.2023
IT Infrastructure Consultant
Dematic
10.2020 - 03.2021
Sr. Technical Eng/Mgr
Lich Weltweit Gmbh
01.2015 - 06.2017
EUC Specialist Networks \ Systems Engineer
H.J. Heinz, Allied Worldwide Solutions
02.2014 - 12.2014
IT Manager
H.J. Heinz GmbH
01.2011 - 01.2014
IT Manager
Operational Dynamics - CN-CN, US Army
01.2009 - 12.2010
IT Systems Administrator
Shaw Group. Inc
02.2008 - 01.2009
Regional IT Network Engineer
Type
08.2003 - 12.2007
Bachelor of Computer Sciences (Bsc) - IT Management
Bsc - undefined
FH Hamburg
ITIL 4 Foundation
ISO 27001:2013 ISMS – Certified Lead Auditor - undefined
Cisco Certified Network Association (CCNA) - undefined