Khaliyah Guilford
Hockessin
Summary
Detail-oriented Clinical Administrative Associate with a track record of streamlining processes and improving team performance. Skilled in Epic software and adept at managing client interactions to ensure compliance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Client Advisor
Neiman Marcus
King Of Prussia, PA
10.2023 - Current
- Provided personalized styling advice to clients, enhancing overall shopping experience.
- Cultivated strong relationships with clients, ensuring repeat business and loyalty.
- Executed inventory management processes, maintaining optimal stock levels for merchandise.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
Clinical Administrative Associate
Children's Hospital of Philadelphia, CHOP
King Of Prussia, PA
05.2022 - 08.2024
- Coordinated patient scheduling and managed appointment calendars for multiple departments.
- Streamlined administrative processes to enhance operational efficiency within clinical teams.
- Assisted in the preparation of departmental reports and documentation for regulatory compliance.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Trained new administrative staff on office protocols and software applications effectively.
Sales Associate
Lord and Taylor
King Of Prussia, PA
09.2015 - 02.2021
- Delivered exceptional customer service to enhance shopping experiences and build lasting relationships.
- Managed merchandise displays, ensuring alignment with visual standards and promotional strategies.
- Assisted in inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Trained new sales associates on product knowledge and customer engagement techniques to drive performance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
West Philadelphia Highschool
PhiladelphiaSkills
- Client interaction
- Cross-selling techniques
- Team collaboration techniques
- Consultative selling
- Customer engagement
- Epic software proficiency
Timeline
Client Advisor
Neiman Marcus
10.2023 - Current
Clinical Administrative Associate
Children's Hospital of Philadelphia, CHOP
05.2022 - 08.2024
Sales Associate
Lord and Taylor
09.2015 - 02.2021
High School Diploma -
West Philadelphia Highschool