Social Work
Khamnee Thrumalinggam
Senior Community Manager
Munich
Summary
Hands-on Community Manager known for excellent brand management and marketing coordination. Solutions-oriented problem-solver with goal-oriented mindset and a passion for working with and for people.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Community Manager
InterNations GmbH
2019.04 - 2023.12
- Enhanced community engagement by implementing tailored communication strategies and social media campaigns using Power BI data analytics, resulting in a 25% increase in ongoing sales and 10,000+ new subscriptions.
- Curated quality resources supporting 32 events monthly for the North Eastern US portfolio while aligning with broader organizational objectives.
- Resolved conflicts across diverse communities, leveraging on cultural and demographical insights.
- Spearheaded Changemakers CSR initiative, leading 25+ campaigns to raise awareness on regional social causes among 30,000+ members.
Senior Sales Manager, APAC
Quandoo GmbH
2017.12 - 2019.01
- Implementing Salesforce to manage customer relationships, enhancing engagement and retention by 20%.
- Strategically improved sales revenue and proactive vendor collections ensuring 100% payment accuracy.
Copywriter
Victoria National Parks
2016.01 - 2017.07
- Researched industry trends and client objectives to impact digital and print content, increasing audience engagement by 25%.
- Increased brand awareness by 40% through compelling content for website landing pages, blog posts, and email newsletters.
Client Relations Manager
Elly Lukas
2015.01 - 2015.10
- Managed team of 8 focusing on customer service strategies and product recommendation processes, resulting in a 20% increase in sales within the beauty and skincare department.
- Increased customer retention rates by 33% through open lines of communication between clients and internal departments, effectively addressing and resolving commonly faced issues.
Marketing Consultant
VM Survey Pte Ltd
2014.03 - 2014.09
- Planned and executed events and marketing programs to increase qualified leads.
- Steered B2B strategies through GEBIZ, acquiring 15 new tenders on a monthly average and increasing company revenue by 20%.
- Managed customer relationships through Salesforce and Quickbooks, improving client retention by 25%.
Cabin Crew
Singapore Airlines Pte Ltd
2012.02 - 2014.01
- Improved teamwork among an international crew by actively participating in debriefings before and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Education
Bachelor of Arts - Communication (Professional Communication)
2001.04 -
- Study Abroad: Bachelor of Communication (Professional Communication) - Royal Institute of Technology, Melbourne, Australia
- 3.4/4
- Thesis Statement: Communicating in a global digital environment
- Program Representative to outsourced environmental agency: Victorian National Parks
Copywriter2016 to 2017
Advanced Diploma in Mass Communication - Mass Communication
2001.04 -
- Advanced Diploma Awarded with Honors
- GPA 3.5/4
- Recipient of (MediaCorp Gold Medal (Media Entrepreneurship), (Year 3, 2012)
- MediaCorp Corporate Communication Internship - Media Relations and Event Planning (Completed 2012)
- President's Start Charity
- MediaCorp Corporate Social Responsibility - Katong School, Individuals with disability
- Thesis Statement: Is the death penalty an effective crime deterrent?
Skills
Zendesk
Stakeholder Communication
Sales and Marketing
Customer Engagement
Power BI
Salesforce
MS Office Suite
Dispute Handling
Notepad
JIRA
Employee Performance Management
Gimp
Daily Operations Management
Accomplishments
Project Benin: Freshwater for All
Built a freshwater well for 1,250 people in Benin, Africa by raising funds through activities involving over 300 participants, highlighting the importance of reliable water access.
Certification
PTE Academic
Interests
Digital Content Writing
Swimming
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Mandarin
Intermediate (B1)
French
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
PTE Academic
2024-06
Senior Community Manager - InterNations GmbH
2019.04 - 2023.12
Senior Sales Manager, APAC - Quandoo GmbH
2017.12 - 2019.01
Copywriter - Victoria National Parks
2016.01 - 2017.07
Client Relations Manager - Elly Lukas
2015.01 - 2015.10
Marketing Consultant - VM Survey Pte Ltd
2014.03 - 2014.09
Cabin Crew - Singapore Airlines Pte Ltd
2012.02 - 2014.01
Royal Melbourne Institute of Technology - Bachelor of Arts, Communication (Professional Communication)
2001.04 -
Ngee Ann Polytechnic - Advanced Diploma in Mass Communication, Mass Communication
2001.04 -