Ki Hyuk Nam
Oberursel
Summary
Experienced IT professional with 18 years of experience in various sectors, including automotive and financial services. Demonstrated success in project management, client consultation, and content operations, with a focus on enhancing web operations. Strong communicator and team player, recognized for effective training and motivational leadership. Detail-oriented manager skilled in conflict resolution and employee engagement.
Overview
29
29
years of professional experience
Work History
Head of Department & IT Strategy Expert
Hyundai AutoEver Europe GmbH
Offenbach Am Main
10.2022 - Current
- Managed website operations for Kia, Hyundai, and Genesis brands across Europe.
- Oversaw governance, contracts, costs, and vendor communications to ensure operational efficiency.
- Established strategic roadmap for long-term website stability and efficiency.
- Implemented outage handling, security patch matrix, and service monitoring processes.
- Served as Enterprise PMO for Korea HQ's IT Project Quality Process in EU region.
- Prepared management reports in Korean and English to facilitate informed decision-making.
- Acted as steering member on platform projects between European region and Korea HQ.
- Standardized operational processes to enhance platform stability and compliance with GDPR.
Head of Online Platform, Platform Business Section
Hyundai AutoEver Europe GmbH
Offenbach Am Main
11.2020 - 10.2022
- Managed AEM-based website operations for Kia, Hyundai, and Genesis across all European countries.
- Provided business and technical consultancy for clients on new projects and ongoing operations.
- Launched a subscription business model for Hyundai dealers and distributors to enhance revenues.
- Executed vendor replacement initiative for Hyundai Web Operations to reduce costs and improve efficiency.
Operations Management Lead
Hyundai AutoEver Europe GmbH
Offenbach Am Main
04.2020 - 10.2020
- AEM base Kia Motors Europe Website (K-WCMS) operations for all European countries.
- Manages governance, contract, cost, client communication, servers, applications, and CDN.
- Provide business and technical consultancy on solutions to KME for the new project, as well as ongoing operations.
- Work as a project manager in conjunction with KME for major projects.
- Managed the external M&O partner, as well as K-WCMS team members in India.
- K-WCMS AEM 6.4 Upgrade (2.5 mil EUR) completion (project manager).
Operations Management Lead
Solomon Europe GmbH
Oberursel
08.2018 - 03.2020
- Labor Leasing Contract to Hyundai AutoEver Europe for K-WCMS EU Operations.
- AEM base Kia Motors Europe Website (K-WCMS) operations for all European countries.
- Provide business and technical consultancy on solutions to KME for the new project, as well as ongoing operations.
- K-WCMS WLTP CO2 compliance data feed setup project (Project Manager & Solution Architect).
Regional Manager (LG.com Electronics)
Concentrix Services Korea
Seoul
12.2016 - 07.2018
- Oversaw content management for LG Electronics' global website across MEA, LATAM, N. America, SE Asia, Asia Pacific, and India.
- Managed communications and KPIs for multiple local subsidiaries.
- Directed operations for Global Production Centres in India, China, and Romania.
- Served as official instructor for LGE Digital Marketing Platform course, training employees effectively.
- Developed a resource management system to optimize operations at the LGE team in India.
- Produced digital marketing training videos and testing materials to enhance employee learning.
Project Manager (Kia Motors KWCMS Project)
Concentrix Services Korea
Seoul
09.2015 - 12.2016
- Project management for Kia Motors UK AEM-based K-WCMS website (migration from SiteCore platform).
- Focal communication with all parties, project management, design review, and SEO review.
- Technical Interpreter for Operation Handover to K-WCMS M&O Team (Sapient Nitro) for both KMUK and KME.
- K-WCMS, KMUK Website Launch.
- Awarded as Unsung Hero in December 2016.
Senior Content Systems Specialist
Thomson Reuters Asia
Singapore
03.2012 - 02.2014
- Directed Technology Service Improvement Program for global ETI Contents team.
- Analyzed issues and delivered insights to technical team.
- Facilitated enhancement and knowledge sharing within global ETI Contents team for seamless management transition.
- Executed operating systems enhancements to safeguard field change functionality, reducing human error risk.
Exchange Manager
Thomson Reuters Asia
Singapore
06.2010 - 02.2012
- Managed ex-Japan Asian financial exchanges feed contents as well as strategic relationships
- Provided contents prioritization roadmap to development team, supporting Sales and Trading
- Market intelligence acquisition by maintaining strategic relationship with exchanges, government bodies.
- Acted as a focal point of expertise for ETI Content issues with providing consultancy to internal/external clients
- Active member of Data Model Working Group for Thomson Reuters Elektron for Asia ETI market data.
- SMDF (Singapore Exchange Securities Direct Feed) migration
- Restructuring Singapore Exchange Derivatives Future Spreads and Option Spreads RIC (Reuters Identification Code)
Senior Business Analyst
Thomson Reuters Asia
03.2007 - 05.2010
- Managed real-time exchange data feed and 3rd party news feed for KR, HK, ID, PH, JP releasing 40 projects with minimum/no post-release issues
- Technical writing of Project Functional Specifications
- Managed real-time cross asset market data feeds and 3rd party news feeds
- Provided customer facing consultancy as well as new feed training program
- Tactical team lead on Japanese market ad-hoc projects
- Dedicated internal trainer for new development center and staffs
- Awarded with Reuters Fast Recognition for Japan JGB Auction News Feed in Japanese and English
- NexGen Korea Exchange market data feed (10+ individual market data feeds) upgrade project
- Japan JiJi News Alpha terminal customer (derivatives) migration project.
- Japan Tokyo Stock Exchange (TSE) Arrowhead market data feed technical day-1
- Global development centre (China) training for new staffs as well as team dynamics optimization
Business Analyst
Lipper - A Thomson Reuters Company
03.2006 - 12.2006
- Produced Project Requirement Specification for hedge fund Portal website
- Requirement gathering, interpretation and documentation of the project
- Database mapping for hedge fund database
Associate Sales Manager
Dae Heung Commerce and Industry Co., Ltd.
08.2000 - 09.2001
- Provided support and guidance to sales teams in order to achieve organizational objectives.
HR Sergeant
Korean Army Battalion HQ
03.1996 - 05.1998
- Maintained up-to-date personnel records and files.
- Investigated allegations of harassment or discrimination in the workplace.
- Conducted recruitment activities, including screening resumes and interviewing applicants.
Education
Master of Science - Information Systems
University of Colorado At Denver
U.S.A.05.2007
MBA - Marketing & Innovations Management
Syracuse University
U.S.A.05.2004
Bachelor of Public Administration - Public Administration
Kyunghee University
South Korea02.2001
Skills
- System architecture oversight
- Project and program management
- Global team coordination
- Website operations management
- AEM content management system
- User interface and experience
- Search engine optimization
- Content delivery network
- Content management systems
- Application lifecycle management
- Professional communication skills
- Technical and contractual writing
- Data management strategies
- Data feeds and protocols
- Business analysis
- Vendor management
- Regulatory compliance
- Cross-functional collaboration
- Department leadership
Languages
Korean
First Language
English
Proficient (C2)
C2
Timeline
Head of Department & IT Strategy Expert
Hyundai AutoEver Europe GmbH
10.2022 - Current
Head of Online Platform, Platform Business Section
Hyundai AutoEver Europe GmbH
11.2020 - 10.2022
Operations Management Lead
Hyundai AutoEver Europe GmbH
04.2020 - 10.2020
Operations Management Lead
Solomon Europe GmbH
08.2018 - 03.2020
Regional Manager (LG.com Electronics)
Concentrix Services Korea
12.2016 - 07.2018
Project Manager (Kia Motors KWCMS Project)
Concentrix Services Korea
09.2015 - 12.2016
Senior Content Systems Specialist
Thomson Reuters Asia
03.2012 - 02.2014
Exchange Manager
Thomson Reuters Asia
06.2010 - 02.2012
Senior Business Analyst
Thomson Reuters Asia
03.2007 - 05.2010
Business Analyst
Lipper - A Thomson Reuters Company
03.2006 - 12.2006
Associate Sales Manager
Dae Heung Commerce and Industry Co., Ltd.
08.2000 - 09.2001
HR Sergeant
Korean Army Battalion HQ
03.1996 - 05.1998
Master of Science - Information Systems
University of Colorado At Denver
MBA - Marketing & Innovations Management
Syracuse University
Bachelor of Public Administration - Public Administration
Kyunghee University