Kim Daley

Disease Intervention Specialist , Department of Health and Human Services

Georgetown, DE

Jun 1999 - Apr 2020

After April 2020 retirement I was asked to come back as a Trainer for new 18 hires. During training I conducted as follows:

August 2021-May 2025

• Conducted patient interviews prior to, during and after procedures to monitor conditions.
• Advised healthcare facilities on strategies to reduce transmission of communicable diseases.
• Collected data from various sources such as laboratory results, surveys and patient interviews.
• Trained healthcare professionals on proper infection control practices.
• Prepared reports summarizing findings from investigations and surveillance activities.
• Analyzed case information to determine appropriate interventions based on established guidelines.
• Provided health education, risk reduction strategies and referrals for medical services.
• Participated in community outreach events to raise awareness about communicable diseases.
• Conducted contact tracing interviews and provided counseling to individuals diagnosed with a communicable disease.
• Maintained accurate records of all cases reported and investigated.
• Transported patients safely to social activities and doctors appointments.
• Collaborated with other professionals to assess client needs.
• Educated clients on options to assist in making informed decisions.
• Monitored and evaluated client progress compared to measurable treatment and care plan goals.
• Advocated for clients to resolve medical or personal crises.
• Supervised other workers and caregivers providing services to clients.
• Referred client or family to appropriate community resources to obtain support for mental or physical illness.
• Provided information to access financial assistance, legal aid or housing.
• Investigated child abuse or neglect cases and exercised protective actions when necessary.
• Developed training materials for employee onboarding and skills enhancement.
• Coordinated scheduling and logistics for training sessions across multiple locations.
• Implemented feedback systems to gather input from trainees on training effectiveness.
• Mentored junior trainers on best practices and instructional techniques.
• Delivered presentations on new policies and procedures to all employees effectively.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Adapted teaching methods according to the needs of individual learners or groups.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Documented all training activities including attendance records, feedback forms, surveys.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Recommended changes or improvements in existing training processes as needed.
• Designed and developed training materials for new employees in the organization.
• Assisted with developing online learning modules for remote learners.
• Explained goals and expectations required of trainees.
• Conducted disease investigations and interviews with affected individuals.

• Assisted clients in accessing social services and community resources.
• Conducted intake interviews to gather client information and needs.
• Developed client service plans based on individual assessments.
• Provided case management support to clients navigating programs.
• Maintained accurate records of client interactions and service outcomes.
• Educated clients about available health programs and benefits options.
• Cultivated relationships with external partners who could provide additional support for clients' needs.
• Advised clients on how best to utilize available public assistance programs.
• Coordinated referrals between different departments within the agency or outside organizations.
• Ensured compliance with local, state and federal regulations pertaining to social services programs.
• Provided support to clients by researching, evaluating and interpreting information regarding benefits eligibility.
• Educated clients about the availability of community resources such as food banks or homeless shelters.
• Assisted clients with completing and submitting applications for social services programs.
• Assessed situations involving child abuse or neglect, making appropriate recommendations when necessary.
• Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
• Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Reminded patients to take prescribed medications or nutritional supplements.
• Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Maintained accurate records and documented client data in company databases.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.