Summary
Overview
Work History
Education
Skills
Certification
Additionalworkexperience
Hobbies and Interests
Languages
Languages
Affiliations
Websites
Timeline
Generic

Kim Noris Quintero

Zaragoza

Summary

Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high-tech environments. Experienced overseeing diverse teams of developers, analysts, and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Project Manager

BSH Hausgeräte GmbH
Zaragoza
12.2020 - Current
  • Led the customer service team on the One Consumer project, contributing to winning the SAP Innovation Award 2024 by implementing end-to-end customer service changes across Europe, the US, Canada, and Asia.
  • Developed comprehensive project plans to be shared with the stakeholders.
  • Identified project enhancements by reviewing project objectives and country needs, improving the benefits for Customer Service by 30%.
  • Directed IT project execution strategies, contingency planning, and problem resolution.
  • Enhanced development and drove continuous improvement of the project delivery process by providing strong program leadership.
  • Analyzed data from completed projects to identify areas for improvement.
  • Established best practices for managing complex CRM projects successfully.
  • Created detailed reports on project status, issues, risks, and opportunities.
  • Product Owner Lead of Consumer Data processes to implement Microsoft 365 successfully in the company after 5 years of working with SAP.
  • Prioritize and manage product backlog to ensure alignment of new functionalities and improvements with top consumer data business objectives, driving successful outcomes.
  • Define acceptance criteria and validate IT-provided processes before launch, guaranteeing operational efficiency.
  • Demonstrate outstanding communication and presentation skills in English and Spanish, facilitating clear and concise information flow across teams, collaboration, and ensuring effective communication of complex concepts to diverse audiences.

Product Owner of Sales and Marketing processes

BSH Hausgeräte GmbH
Zaragoza
06.2017 - 12.2020
  • Demonstrated expertise in the entire Customer Service purchase cycle, driving continuous improvement demands and process automation, focusing on technology transformation of online payments and sales processes.
  • Performed QA testing of new features prior to their release into theproduction environment.
  • Collaborated cross-functionally, enhancing internal project management and user experience by incorporating user feedback into innovative process automation projects.
  • Proficiently interpreted consumer requirements, analyzed functional gaps, and contributed to the creation of comprehensive Functional and Technical solution designs.
  • Fostered seamless collaboration between departments to ensure the successful execution of projects.
  • Prioritized teamwork and effective communication for achieving project milestones.
  • Provided training and support for users as needed throughout the product lifecycle.
  • Coordinated with third-party development team on engineering and professional service activities and tasks.

Assistant Manager

Hotel Edlingerwirt
Spittal An Der Drau
01.2015 - 01.2016
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints on time.
  • Resolved conflicts between team members effectively.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Project Development Manager

Government of the State of Sinaloa
02.2013 - 01.2015
  • Created detailed project plans, including timelines, milestones, and budgets.
  • Organized high-profile conferences with over 1,000 attendees, displaying exceptional public speaking skills and adept coordination of public events.
  • Collaborated effectively with diverse departments, including Advertising, Marketing, and Finance, identifying revenue opportunities and devising impactful positioning strategies through meticulous market research.
  • Prepared reports summarizing progress and outlining any issues that need attention.
  • Coordinated resources across multiple departments to achieve successful completion of projects.
  • Presented final results of projects at company-wide meetings.
  • Communicated regularly with upper management regarding project updates and changes.
  • Developed strategies for risk mitigation and problem-solving.
  • Guided activities for complex, routine and special strategic, company-wide projects.

Education

Certified Scrum Professional®-ScrumMaster (CSP-SM®) - Agile Methodology

Estratecno
Zaragoza, Spain
02-2024

Master in E-commerce -

Universidad Autónoma de Durango
México
01.2013

Communication and Marketing Studies -

Universidad Autonoma de Durango
México
01.2012

Skills

  • Project Management & Monitoring
  • Strong Communication & Negotiation Skills
  • Agile Methodologies
  • Cross-Functional Team Leadership
  • JIRA, Confluence
  • Microsoft 365
  • Business Process Improvement
  • Consumer Data & CRM Management
  • Analytical Skills
  • End to End Customer Service Processes
  • User experience
  • Design Thinking
  • SAP CRM
  • B2B,B2C,D2C
  • Ecommerce Strategies
  • Public Speaking
  • Decision-Making
  • Stakeholder Management

Certification

  • Scrum Master Certified Expert
  • PMI Certified

Additionalworkexperience

  • Marketing Associate, Mexico, 2012, 2013
  • Administration Associate, Austria, 2015, 2016
  • Michael Kors Summer & Winter Associate, Spain, 2016, 2017

Hobbies and Interests

  • Currently managing the company Social Club (BSH) planning and coordinating the budget, team-building activities, trips, and social events to boost team building and engagement.
  • Yoga, more than 15 years of practice, cycling, Tennis, Ski, Running.
  • Traveling, learning new languages.
  • Learning is my super power.

Languages

C2, Native, B2

Languages

Spanish
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1

Affiliations

- Currently managing the company Social Club (BSH) planning and coordinating the budged, team-building activities, trips, and social events to boost team building and engagement.

-Yoga, more than 15 years of practice, cycling, Tennis, Ski, Running.

-Traveling, learning new languages.

-Learning is my super power.

Timeline

Senior Project Manager

BSH Hausgeräte GmbH
12.2020 - Current

Product Owner of Sales and Marketing processes

BSH Hausgeräte GmbH
06.2017 - 12.2020

Assistant Manager

Hotel Edlingerwirt
01.2015 - 01.2016

Project Development Manager

Government of the State of Sinaloa
02.2013 - 01.2015

Certified Scrum Professional®-ScrumMaster (CSP-SM®) - Agile Methodology

Estratecno

Master in E-commerce -

Universidad Autónoma de Durango

Communication and Marketing Studies -

Universidad Autonoma de Durango

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Kim Noris Quintero